Dutch Customer Success Specialist - Lisbon

speakit; Portugal; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Private health insurance

Career mentoring

Personal development programs

Equipment provided

Job summary

A global customer service provider is seeking a customer support agent to work remotely from Portugal. You'll provide expert guidance to clients through phone and email interactions. The ideal candidate should be a native Dutch speaker with fluent English and strong communication skills, and prior customer support experience is a plus. This role offers private health insurance from day one and a multicultural work environment.

Qualifications

• Customer support experience is a plus.
• EU citizenship or work permit for Portugal.

Responsibilities

• Respond to customer inquiries via phone and email, providing accurate product and service guidance.
• Review customer requests, make informed decisions, and take action.
• Identify areas to improve client experience and share suggestions with your team.

Skills

Native Dutch

Fluent English (B2)

Strong communication skills

Problem-solving skills

Self-motivated

Collaborative

Job description

Work fully remote and kickstart your career with top global brands!

Join our client’s multicultural team and help businesses thrive by providing expert guidance. You’ll support clients through calls and emails, ensuring a smooth experience and satisfaction at every touchpoint.

Responsibilities:

• Respond to customer inquiries via phone and email, providing accurate product and service guidance.
• Review customer requests, make informed decisions, and take action.
• Identify areas to improve client experience and share suggestions with your team.

Track trends and help prevent recurring issues for clients.

• Native Dutch and fluent English (B2)
• Customer support experience is a plus
• Strong communication and problem-solving skills
• Self-motivated, proactive, and collaborative
• EU citizenship or work permit for Portugal

• Private health insurance since day one.
• Career mentoring and personal development programs
• Remote work from Portugal continental
• Equipment provided by the company
• Multicultural environment with colleagues from 75+ nationalities