Dutch Tech Support Agent — Lisbon On-Site

Global Crest Solution; Lisboa; On-site; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Daily meal allowance

Complexity bonus

Job summary

Global Crest Solution seeks a Dutch Customer Support Agent to join an international digital services project in Lisbon. You will be the first point of contact, assisting customers with inquiries, technical issues, orders, deliveries, and product questions to ensure a positive experience.

On-site in Lisbon, you will handle inquiries in Dutch and English, maintain CRM records in English, and guide customers through purchasing journeys while delivering excellent service and product knowledge.

Qualifications

• Fluent Dutch language is required.
• English level at least B2.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and service focus.

Responsibilities

• Handle inbound customer inquiries via calls and messages.
• Provide technical troubleshooting and guidance for products and services.
• Assist with orders, deliveries, refunds, and replacements.
• Maintain accurate customer records in the CRM system in English.
• Recommend suitable products and support customers throughout their purchasing journey.

Skills

Dutch language

English proficiency

Communication skills

Problem solving

Job description

Global Crest Solution seeks a Dutch Customer Support Agent to join an international digital services project in Lisbon. You will be the first point of contact, assisting customers with inquiries, technical issues, orders, deliveries, and product questions to ensure a positive experience.

On-site in Lisbon, you will handle inquiries in Dutch and English, maintain CRM records in English, and guide customers through purchasing journeys while delivering excellent service and product knowledge.