Customer Support Agent - Lisbon (Dutch/English)

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Additional language bonus

Hybrid work transition after 3 months

International and multicultural team

Professional development opportunities

Job summary

Cross Border Talents in Lisbon is seeking a Dutch and English-speaking Customer Support Agent to join an international team. This role focuses on multilingual support, problem-solving and delivering high-quality service in a multicultural environment.

You will assist customers in Dutch and English, provide clear information, and follow standard procedures to ensure a professional customer experience. On-site initially, with a potential transition to hybrid after 3 months.

Qualifications

• Fluent Dutch, both written and spoken.
• Fluent English.
• Strong communication and interpersonal skills.
• Customer-oriented attitude and problem-solving abilities.
• Must currently reside in Lisbon, Portugal.
• Availability to work on-site initially.

Responsibilities

• Assist customers and respond to their enquiries in Dutch and English.
• Provide clear information and effective solutions to customer issues.
• Ensure a professional and positive customer experience.
• Communicate with customers in a helpful and customer-focused manner.
• Follow established procedures and service quality standards.

Skills

Dutch proficiency

English proficiency

Communication skills

Interpersonal skills

Customer orientation

Problem solving

Job description

Cross Border Talents in Lisbon is seeking a Dutch and English-speaking Customer Support Agent to join an international team. This role focuses on multilingual support, problem-solving and delivering high-quality service in a multicultural environment.

You will assist customers in Dutch and English, provide clear information, and follow standard procedures to ensure a professional customer experience. On-site initially, with a potential transition to hybrid after 3 months.