Dutch Customer Care Agent – Lisbon (On-site) | Bonuses

Youssef George@Cbtalents; Lisboa; Vor Ort; EUR 16.000 - 22.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Performance bonus

Daily meal allowance

Complexity bonus

Zusammenfassung

CBTalents in Lisbon (on-site) seeks a Dutch-speaking Customer Support Agent for an international digital services project. You will be the first point of contact, assisting customers with enquiries, technical issues, orders, deliveries, and product questions to ensure a positive experience.

You must be fluent in Dutch with a B2 level in English, possess strong communication and problem-solving skills, and maintain accurate CRM records in English while guiding customers throughout their

Qualifikationen

• Fluent Dutch language required.
• B2 English level required.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and service focus.

Aufgaben

• Handle inbound customer calls and respond to sales, after-sales, and product enquiries.
• Provide technical troubleshooting and guide customers towards solutions.
• Assist with orders, deliveries, warranty claims, refunds, and replacements.
• Maintain accurate customer records in the CRM system in English.
• Recommend suitable products and support customers throughout their purchasing journey.

Kenntnisse

Fluent Dutch

English B2

Communication

Problem solving

Customer focus

Jobbeschreibung

CBTalents in Lisbon (on-site) seeks a Dutch-speaking Customer Support Agent for an international digital services project. You will be the first point of contact, assisting customers with enquiries, technical issues, orders, deliveries, and product questions to ensure a positive experience.

You must be fluent in Dutch with a B2 level in English, possess strong communication and problem-solving skills, and maintain accurate CRM records in English while guiding customers throughout their