Dutch-speaking Team Lead - Lisbon | Grow & Elevate Teams

Hiring International Academy; Lisboa; On-site; EUR 32,000 - 46,000; Full time

Job summary

Hiring International Academy in Lisbon is seeking a Team Leader for Dutch-speaking agents. The role involves leading a team, coaching members, and driving performance to achieve targets in a dynamic customer service environment.

The ideal candidate speaks fluent Dutch and English, has prior team leadership experience, and already resides in Lisbon with EU work authorization. This is a local, on-site position with a focus on developing teams and delivering results.

Qualifications

• Fluent Dutch and English required.
• Experience leading a team or coaching others (customer service experience is a plus).
• Already living in Lisbon, with EU work authorisation.

Responsibilities

• Lead, motivate and coach a team of Dutch-speaking agents.
• Track team performance and help everyone hit their targets.
• Support the team with complex cases and escalations.
• Be the link between your team and management.

Skills

Leadership

Coaching

Dutch language

Customer service

English language

Job description

Hiring International Academy in Lisbon is seeking a Team Leader for Dutch-speaking agents. The role involves leading a team, coaching members, and driving performance to achieve targets in a dynamic customer service environment.

The ideal candidate speaks fluent Dutch and English, has prior team leadership experience, and already resides in Lisbon with EU work authorization. This is a local, on-site position with a focus on developing teams and delivering results.