Dutch-Speaking Support Specialist – E-commerce Platform

Ersilia; Lisboa; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Remote role within Portugal

Health insurance from day one

Paid training (6 days) with onboarding

Job summary

Ersilia is hiring a Support Specialist for a remote role based in Portugal. You will assist customers and sellers of a major e-commerce platform via phone and email, handling inquiries about orders, payments, and returns while providing clear solutions.

Ideal candidates are fluent in Dutch with strong English, possess excellent communication skills, and can work independently in a remote environment. The role offers paid training, health insurance from day one, and growth within an international

Qualifications

• Fluent in Dutch (spoken and written).
• Good command of English.
• Strong communication and problem-solving abilities.
• Comfortable using digital tools and CRM systems.

Responsibilities

• Provide customer support via phone and email with a friendly, professional approach.
• Assist customers and sellers with orders, deliveries, payments and returns.
• Troubleshoot issues and offer clear, effective solutions.
• Serve as a point of contact for external sellers and their needs.
• Explain digital products and platform services and escalate complex issues when needed.

Skills

Dutch language

English language

Communication skills

Remote work

Job description

We're partnering with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal.

In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

Your Role:

• Provide customer support via phone and email, ensuring a professional and friendly experience

• Assist with inquiries related to orders, deliveries, payments, and returns

• Troubleshoot customer issues and provide clear, effective solutions

• Act as a point of contact for external sellers, supporting their questions and needs

• Provide information about digital products and platform services

• Escalate and route more complex issues to the appropriate internal teams

• Maintain accurate records of customer interactions and follow internal processes

Your Qualifications:

• Fluent in Dutch (spoken and written) with good English skills

• Previous experience in customer support or service roles is an advantage

• Strong communication and problem-solving skills

• Comfortable working with digital tools and customer management systems

• Ability to work independently in a remote environment

• Customer-focused mindset with attention to detail

The Offer:

• Remote position within Portugal

• Full-time contract with a 40-hour work week

• Paid training (6 days, 8 hours per day) with structured onboarding

• Training compensation provided upon successful completion

• Base salary + meal allowance

• Holiday and Christmas allowances paid monthly

• Optional accommodation support (if applicable)

• Health insurance from day one

• 22 days of paid annual leave + Portuguese public holidays

• Opportunity to grow within an international and fast-paced environment