Dutch-Speaking Support Specialist – E-commerce – Portugal

CloserHire; Portugal; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Paid Training

Job summary

CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Support Specialists for a remote role based in Portugal. You will assist customers and sellers with inquiries, ensuring a high-quality service in a fast-paced environment.

The package includes a gross €1,109 per month, private health cover, meal allowance, paid training, and accommodation support where applicable, with a 40-hour work week and paid onboarding.

Qualifications

• Fluent in Dutch (spoken and written) with good English skills.
• Ability to work independently in a remote environment.
• Previous experience in customer support or service roles is an advantage.
• Comfortable using digital tools and customer management systems.
• Strong communication and problem-solving skills.

Responsibilities

• Provide customer support via phone and email.
• Assist customers and sellers with inquiries related to orders, payments and returns.
• Troubleshoot issues and provide clear, effective solutions.
• Maintain accurate records and follow internal processes.

Skills

Dutch (fluent)

English (good)

Customer focus

Communication skills

Problem solving

Remote work ability

Job description

€1,109 per month (gross) — plus Private Health Cover, Meal Allowance, Paid Training. Dutch-Speaking Support Specialist – E-commerce Platform in Portugal (remote).

What you'll actually take home

€1,109 per month (gross)

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

The perks, in full

• Private Health Cover
• Meal Allowance
• Paid Training

Everything else in the package

You also get remote position within Portugal, full-time contract with a 40-hour work week, paid training (6 days, 8 hours per day) with structured onboarding, training compensation provided upon successful completion, base salary + meal allowance Holiday and Christmas allowances paid monthly, optional accommodation support (if applicable), health insurance from day one 22 days of paid annual leave + Portuguese public holidays, and opportunity to grow within an international and fast-paced environment.

The job itself

CloserHire is partnering with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal. In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

Day to day that means provide customer support via phone and email, ensuring a professional and friendly experience, assist with inquiries related to orders, deliveries, payments, and returns, troubleshoot customer issues and provide clear, effective solutions, act as a point of contact for external sellers, supporting their questions and needs, provide information about digital products and platform services, elevate and route more complex issues to the appropriate internal teams, and maintain accurate records of customer interactions and follow internal processes.

What you need to bring

• Customer-focused mindset with attention to detail
• Ability to work independently in a remote environment
• Comfortable working with digital tools and customer management systems
• Strong communication and problem-solving skills
• Previous experience in customer support or service roles is an advantage
• Fluent in Dutch (spoken and written) with good English skills

Moving there

To get you on the ground: permanent accomodation provided - check project files in drive.

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

Around five weeks from applying to your first day on the ground.

We are an equal-opportunity recruiter and consider every applicant on ability alone.