Dutch speaking- SMB Support Representative

Cbtalents; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary + signing bonus

Comprehensive training program

Career growth opportunities

Resumo da oferta

A company specialized in digital solutions is seeking a Dutch-speaking SMB Support Representative in Lisbon. The role involves providing expert support to small and medium-sized businesses to maximize their online advertising potential. Candidates must be fluent in Dutch and English, possess strong customer service skills, and have an interest in digital advertising. The position offers competitive pay, a signing bonus, and a comprehensive training program.

Qualificações

• Fluent in Dutch and English (C1 level).
• Strong customer service and problem-solving skills.
• Interest in digital advertising and online platforms.
• Able to thrive in a dynamic, fast-paced environment.

Responsabilidades

• Provide support via phone, email, and chat to help SMBs.
• Assist clients with self-service advertising solutions.
• Deliver pre- and post-sales support for self-service products.
• Offer product guidance to enhance the customer experience.
• Identify trends and resolve challenges faced by clients.
• Provide insights and feedback to the engineering team.

Conhecimentos

Fluency in Dutch (written and spoken)

Strong customer service skills

Problem-solving skills

Interest in digital advertising

Ability to work effectively in a dynamic environment

Descrição da oferta de emprego

About the job Dutch speaking- SMB Support Representative

Are you fluent in Dutch and passionate about helping businesses grow? Join our dynamic team and support small and medium-sized businesses (SMBs) as they navigate the online advertising world!

Location: Lisbon, Portugal
Work Schedule: 40 hours per week (8 hours per day + 1-hour lunch break) on rotational shifts, Monday to Sunday from 06:00 to 00:00
Signing Bonus: €2500
Training: 15 working days

Your Role:

• As a Customer Service Representative, you will be the go-to expert for SMB clients, helping them grow their businesses across multiple channels.
• Your responsibilities include:
  • Providing support via phone, email, and chat to help SMBs maximize their potential
  • Assisting SMB clients with self-service advertising solutions, ensuring they achieve their marketing goals
  • Delivering pre- and post-sales support for all self-service products
  • Offering product and tool guidance to enhance the customer experience
  • Identifying trends and resolving challenges faced by multiple SMB clients
  • Acting as the voice of our customers—providing valuable insights and feedback to our engineering team

What We Offer:

• Work in a vibrant, fast-paced environment in Lisbon
• Competitive salary + signing bonus
• Comprehensive training program (15 working days) to set you up for success
• Opportunities for career growth and development

What We’re Looking For:

• Fluency in Dutch (written and spoken) and English C1
• Strong customer service and problem-solving skills
• Interest in digital advertising and online platforms
• Ability to work effectively in a dynamic environment

Ready to make an impact? Apply today and become part of our growing team!