Customer Service Representative – Dutch Market

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Comprehensive paid training

Job summary

Cross Border Talents in Lisbon seeks a Dutch-speaking Customer Service Representative to support SMB clients across phone, email, and chat. You will help customers maximise online advertising products, delivering a high-quality experience and building lasting relationships with international teams.

The role offers full-time hours, structured training, and rotation shifts. Fluency in Dutch and good English are essential, with a customer-focused mindset and interest in digital advertising.

Qualifications

• Fluent Dutch and good English communication required.
• Strong verbal and written communication abilities.
• Customer-oriented mindset.
• Interest in online advertising and digital technologies.
• Good problem-solving and analytical skills.
• Able to work independently and in an international team.
• Willing to work on rotational shifts.
• Experience in customer service or digital advertising is a plus.

Responsibilities

• Provide customer support to SMB clients via phone, email, and chat.
• Support and expand the self-service advertising customer base.
• Provide pre-sales and post-sales support for self-service advertising products.
• Assist customers with product and tool-related questions.
• Help improve the overall customer experience.
• Identify recurring issues and trends affecting multiple customers.
• Troubleshoot customer problems and provide effective solutions.
• Share feedback and product insights with internal and technical teams.
• Build and maintain strong relationships with customers.

Skills

Dutch fluency

English communication

Verbal communication

Written communication

Customer-centric

Online advertising interest

Analytical thinking

Team player

Flexible shifts

Job description

Are you passionate about online advertising, technology, and customer service? Would you like to build your career in an international, fast-paced environment while supporting businesses with their digital advertising needs?

We are looking for Dutch-speaking Customer Service Representatives to join our international team in Lisbon.

About the Role

As a Customer Service Representative, you will support small and medium-sized businesses (SMBs) by providing high-quality assistance across multiple communication channels, including phone, email, and chat.

You will help clients make the most of online advertising products and services while delivering an excellent customer experience.

Your Responsibilities

• Provide customer support to SMB clients via phone, email, and chat.

• Support and expand the self-service advertising customer base.

• Provide pre-sales and post-sales support for self-service advertising products.

• Assist customers with product and tool-related questions.

• Help improve the overall customer experience.

• Identify recurring issues and trends affecting multiple customers.

• Troubleshoot customer problems and provide effective solutions.

• Share valuable customer feedback and product insights with internal and technical teams.

• Build and maintain strong relationships with customers.

Training

All new employees receive comprehensive training designed to prepare them for the role.

The training lasts approximately 13 working days, with 8 hours per day, and includes:

• Introduction and integration into the team.

• Training on relevant computer software and tools.

• Comprehensive product and service training.

• Customer management training for phone, email, and chat support.

• On-the-job training and practical application of the acquired knowledge.

Successful completion of the training leads to the signing of the employment contract.

Working Conditions

• Full-time position: 40 hours per week.

• Working schedule: Rotational shifts from Monday to Sunday.

• Operating hours: 07:00–21:00.

• Work location: Lisbon, Portugal.

• Portuguese public holidays apply.

• Annual holiday entitlement according to Portuguese employment law.

• Health insurance available from the first day of employment.

Employment Details

• Initial employment contract with a foreseeable duration of approximately 12 months.
• Employment beyond two years may transition to a permanent employment relationship, according to applicable conditions.
• Holiday and Christmas allowances are provided in accordance with Portuguese employment regulations.

• Meal allowance provided.

• Additional performance/productivity incentives may be available depending on project-specific objectives.
• Training is compensated for candidates who successfully complete the training period.

What We®re Looking For

• Fluent Dutch and good English communication skills.

• Strong verbal and written communication abilities.

• Customer-oriented mindset with a professional and helpful approach.

• Interest in online advertising, digital products, and new technologies.

• Good problem-solving and analytical skills.

• Ability to work independently as well as part of an international team.

• Comfortable working with computers and learning new software and tools.

• Flexibility to work on a rotational schedule.

• Previous customer service, sales, technical support, or digital advertising experience is an advantage, but not essential.

Why Join Us?

• International and multicultural working environment.

• Comprehensive paid training.

• Opportunities to develop your customer service and digital advertising expertise.

• Exposure to leading online advertising technologies and products.

• Supportive team environment.

• Career development opportunities in an international organization.