Dutch speaking- Client Service Associate

Cbtalents; Nazaré; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary + signing bonus

Comprehensive training program

Opportunities for career growth

Job summary

A vibrant technology company in Lisbon is seeking a Dutch-speaking Client Service Associate to support small and medium-sized businesses in their online advertising efforts. Responsibilities include providing customer support across various channels and assisting with self-service advertising solutions. Candidates should possess strong customer service skills and a passion for digital marketing. The position offers a competitive salary and a €2500 signing bonus.

Qualifications

• Fluency in Dutch and English (C1).
• Strong problem-solving abilities.
• Ability to thrive in a dynamic environment.
• Ability to work effectively in a dynamic environment.

Responsibilities

• Support SMB clients via phone, email, and chat.
• Assist with self-service advertising solutions.
• Deliver pre- and post-sales product support.
• Provide product and tool guidance.
• Offer product and tool guidance to enhance customer experience.
• Identify trends and resolve challenges faced by multiple SMB clients.
• Act as the voice of customers and provide insights to the engineering team.

Skills

Fluency in Dutch (written and spoken)

Strong customer service skills

Problem-solving skills

Interest in digital advertising

Advertising interest

Job description

About the job Dutch speaking- Client Service Associate

Are you fluent in Dutch and passionate about helping businesses grow? Join our dynamic team and support small and medium-sized businesses (SMBs) as they navigate the online advertising world!

Location: Lisbon, Portugal
Work Schedule: 40 hours per week (8 hours per day + 1-hour lunch break) on rotational shifts, Monday to Sunday from 06:00 to 00:00
Signing Bonus: €2500
Training: 15 working days

Your Role:

• As a Customer Service Representative, you will be the go-to expert for SMB clients, helping them grow their businesses across multiple channels.
• Providing support via phone, email, and chat to help SMBs maximize their potential
• Assisting SMB clients with self-service advertising solutions, ensuring they achieve their marketing goals
• Delivering pre- and post-sales support for all self-service products
• Offering product and tool guidance to enhance the customer experience
• Identifying trends and resolving challenges faced by multiple SMB clients
• Acting as the voice of our customers—providing valuable insights and feedback to our engineering team

What We Offer:

• Work in a vibrant, fast-paced environment in Lisbon
• Competitive salary + signing bonus
• Comprehensive training program (15 working days) to set you up for success
• Opportunities for career growth and development

What We’re Looking For:

• Fluency in Dutch (written and spoken) and English C1
• Strong customer service and problem-solving skills
• Interest in digital advertising and online platforms
• Ability to work effectively in a dynamic environment

Ready to make an impact? Apply today and become part of our growing team!