Dutch-Speaking Ad Support & Customer Care Specialist

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Comprehensive paid training

Job summary

Cross Border Talents in Lisbon seeks a Dutch-speaking Customer Service Representative to support SMB clients across phone, email, and chat. You will help customers maximise online advertising products, delivering a high-quality experience and building lasting relationships with international teams.

The role offers full-time hours, structured training, and rotation shifts. Fluency in Dutch and good English are essential, with a customer-focused mindset and interest in digital advertising.

Qualifications

• Fluent Dutch and good English communication required.
• Strong verbal and written communication abilities.
• Customer-oriented mindset.
• Interest in online advertising and digital technologies.
• Good problem-solving and analytical skills.
• Able to work independently and in an international team.
• Willing to work on rotational shifts.
• Experience in customer service or digital advertising is a plus.

Responsibilities

• Provide customer support to SMB clients via phone, email, and chat.
• Support and expand the self-service advertising customer base.
• Provide pre-sales and post-sales support for self-service advertising products.
• Assist customers with product and tool-related questions.
• Help improve the overall customer experience.
• Identify recurring issues and trends affecting multiple customers.
• Troubleshoot customer problems and provide effective solutions.
• Share feedback and product insights with internal and technical teams.
• Build and maintain strong relationships with customers.

Skills

Dutch fluency

English communication

Verbal communication

Written communication

Customer-centric

Online advertising interest

Analytical thinking

Team player

Flexible shifts

Job description

Cross Border Talents in Lisbon seeks a Dutch-speaking Customer Service Representative to support SMB clients across phone, email, and chat. You will help customers maximise online advertising products, delivering a high-quality experience and building lasting relationships with international teams.

The role offers full-time hours, structured training, and rotation shifts. Fluency in Dutch and good English are essential, with a customer-focused mindset and interest in digital advertising.