Dutch-Speaking Customer Service Representative – Online Advertising

Pkrecruiting; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation assistance

Meal allowance

Health insurance from day one

22 days paid annual leave

Resumo da oferta

CloserHire in Lisbon is seeking Dutch-speaking Customer Service Representatives for an on-site role supporting SMB clients using self-service digital advertising solutions. You will handle inquiries via phone, email and chat, assist with account setup and product usage, and provide pre- and post-support for self-service tools.

This international environment offers structured onboarding, relocation assistance, and a competitive package including health insurance, meal allowance, and 22 days of

Qualificações

• Fluent Dutch, both spoken and written, with good English for internal communication.
• Comfortable with digital tools and online platforms.
• Customer-oriented with clear, professional communication.
• Ability to work independently and manage client issues effectively.
• Willingness to work rotational shifts, including evenings and weekends.
• High school diploma or equivalent.

Responsabilidades

• Supporting small and medium-sized business clients via phone, email, and chat
• Assisting with account setup, product usage, and general troubleshooting
• Providing pre- and post-support for self-service digital advertising products
• Guiding clients on how to use tools effectively to improve their online campaigns
• Identifying recurring issues and trends affecting multiple clients
• Sharing customer feedback and product insights to support continuous service improvement

Conhecimentos

Dutch language

English communication

Customer service mindset

Independent work

Rotational shifts

Formação académica

High school diploma

Descrição da oferta de emprego

CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Service Representatives for an international role in the online advertising and digital services industry. This on-site position in Lisbon focuses on supporting small and medium-sized businesses that use self-service digital advertising solutions to grow their online presence. You will work in a structured, international environment, supporting business clients across multiple communication channels while developing your experience in the digital advertising space.

Your Role

• Supporting small and medium-sized business clients via phone, email, and chat
• Assisting with account setup, product usage, and general troubleshooting
• Providing pre- and post-support for self-service digital advertising products
• Guiding clients on how to use tools effectively to improve their online campaigns
• Identifying recurring issues and trends affecting multiple clients
• Sharing customer feedback and product insights to support continuous service improvement

Your Qualifications

• Fluent Dutch, both spoken and written, with good English skills for internal communication
• Comfortable working with digital tools and online platforms
• Customer-oriented mindset with clear and professional communication
• Ability to work independently and manage client issues effectively
• Previous customer service experience is an advantage, ideally in a support or contact center environment
• Willingness to work rotational shifts, including evenings and weekends
• High school diploma or equivalent

The Offer

• Full-time, on-site position in Lisbon with a Portuguese employment contract
• Paid training with structured onboarding and continuous support
• Relocation assistance for candidates moving to Portugal, including accommodation support
• Competitive compensation package including holiday and Christmas allowances
• Meal allowance and health insurance from day one
• 40-hour work week on a rotational schedule and 22 days of paid annual leave
• Long-term career opportunities in an international working environment

Relocation

permanent accomodation provided - check project files in drive