Dutch speaking- SMB Customer Support Agent

Cbtalents; Braga; Vor Ort; EUR 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Signing Bonus: €2500

Comprehensive training program

Opportunities for career growth

Zusammenfassung

A dynamic business support firm is seeking fluent Dutch speakers to assist small and medium-sized businesses with their online advertising strategies. This role includes providing support through various channels, delivering product guidance, and collaborating with clients to ensure their marketing goals are met. A competitive salary plus a signing bonus is offered, along with comprehensive training and opportunities for career growth.

Qualifikationen

• Fluency in Dutch (written and spoken) and English C1.
• Strong customer service and problem-solving skills.
• Interest in digital advertising and online platforms.
• Ability to work effectively in a dynamic environment.

Aufgaben

• Providing support via phone, email, and chat to help SMBs maximize their potential.
• Assisting SMB clients with self-service advertising solutions.
• Delivering pre- and post-sales support for self-service products.
• Offering product and tool guidance to enhance customer experience.
• Identifying trends and resolving challenges faced by clients.
• Providing valuable insights and feedback to engineering team.

Kenntnisse

Fluency in Dutch

Customer service skills

Problem-solving skills

Interest in digital advertising

Jobbeschreibung

Overview

Are you fluent in Dutch and passionate about helping businesses grow? Join our dynamic team and support small and medium-sized businesses (SMBs) as they navigate the online advertising world!

Location: Lisbon, Portugal
Work Schedule: 40 hours per week (8 hours per day + 1-hour lunch break) on rotational shifts, Monday to Sunday from 06:00 to 00:00
Signing Bonus: €2500
Training: 15 working days

Responsibilities

• Providing support via phone, email, and chat to help SMBs maximize their potential
• Assisting SMB clients with self-service advertising solutions, ensuring they achieve their marketing goals
• Delivering pre- and post-sales support for all self-service products
• Offering product and tool guidance to enhance the customer experience
• Identifying trends and resolving challenges faced by multiple SMB clients
• Acting as the voice of our customers—providing valuable insights and feedback to our engineering team

What We Offer

• Work in a vibrant, fast-paced environment in Lisbon
• Competitive salary + signing bonus
• Comprehensive training program (15 working days) to set you up for success
• Opportunities for career growth and development

What We’re Looking For

• Fluency in Dutch (written and spoken) and English C1
• Strong customer service and problem-solving skills
• Interest in digital advertising and online platforms
• Ability to work effectively in a dynamic environment

Ready to make an impact? Apply today and become part of our growing team!