Dutch speaking- SMB Customer Support Agent

Cbtalents; Braga; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A dynamic business support firm is seeking fluent Dutch speakers to assist small and medium-sized businesses with their online advertising strategies. This role includes providing support through various channels, delivering product guidance, and collaborating with clients to ensure their marketing goals are met. A competitive salary plus a signing bonus is offered, along with comprehensive training and opportunities for career growth.

Serviços

Signing Bonus: €2500

Comprehensive training program

Opportunities for career growth

Qualificações

• Fluency in Dutch (written and spoken) and English C1.
• Strong customer service and problem-solving skills.
• Interest in digital advertising and online platforms.

Responsabilidades

• Providing support via phone, email, and chat to help SMBs maximize their potential.
• Assisting SMB clients with self-service advertising solutions.
• Delivering pre- and post-sales support for self-service products.
• Offering product and tool guidance to enhance customer experience.
• Identifying trends and resolving challenges faced by clients.
• Providing valuable insights and feedback to engineering team.

Conhecimentos

Fluency in Dutch

Customer service skills

Problem-solving skills

Interest in digital advertising

Descrição da oferta de emprego

Overview

Are you fluent in Dutch and passionate about helping businesses grow? Join our dynamic team and support small and medium-sized businesses (SMBs) as they navigate the online advertising world!

Location: Lisbon, Portugal
Work Schedule: 40 hours per week (8 hours per day + 1-hour lunch break) on rotational shifts, Monday to Sunday from 06:00 to 00:00
Signing Bonus: €2500
Training: 15 working days

Responsibilities

• Providing support via phone, email, and chat to help SMBs maximize their potential
• Assisting SMB clients with self-service advertising solutions, ensuring they achieve their marketing goals
• Delivering pre- and post-sales support for all self-service products
• Offering product and tool guidance to enhance the customer experience
• Identifying trends and resolving challenges faced by multiple SMB clients
• Acting as the voice of our customers—providing valuable insights and feedback to our engineering team

What We Offer

• Work in a vibrant, fast-paced environment in Lisbon
• Competitive salary + signing bonus
• Comprehensive training program (15 working days) to set you up for success
• Opportunities for career growth and development

What We’re Looking For

• Fluency in Dutch (written and spoken) and English C1
• Strong customer service and problem-solving skills
• Interest in digital advertising and online platforms
• Ability to work effectively in a dynamic environment

Ready to make an impact? Apply today and become part of our growing team!