Customer Support Specialist – Digital Advertising

Cross Border Talents; Lisboa; On-site; EUR 23,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking a Customer Support Specialist to assist SMBs in growing their businesses through digital advertising. The role requires delivering top-notch support across phone, email, and chat, handling pre- and post-sales inquiries, and troubleshooting product issues to improve customer experience.

You’ll identify recurring customer challenges and communicate actionable feedback to product teams, collaborating with internal colleagues to ensure a smooth advertising journey for

Qualifications

• Proven strong verbal and written communication abilities.
• Customer-focused approach with problem-solving focus.
• Interest in digital marketing, online advertising, and advertising tools.
• Ability to support multiple business clients and manage inquiries across different channels.
• Strong analytical skills and ability to identify recurring trends and customer needs.
• Ability to work collaboratively with internal teams and provide actionable feedback.
• Documentation: Valid EU documentation or Portuguese residence permit.

Responsibilities

• Assist SMBs via phone, email, and chat to grow their digital advertising.
• Provide pre- and post-sales support for self-service advertising products.
• Troubleshoot product-related issues and help clients improve their advertising experience.
• Identify recurring customer challenges and share product feedback with internal teams.

Skills

Verbal communication

Written communication

Customer focus

Problem solving

Digital marketing

Online advertising

Advertising tools

Multi-channel support

Analytical skills

Trend identification

Team collaboration

Feedback delivery

Job description

HIRING:

Customer Support Specialist – Digital Advertising

Language: Dutch (B2)

Location: Lisbon, Portugal

Work Model: Onsite

Full-time position, 40 hours per week .8 working hours per day, plus a one-hour lunch

Rotational shifts Monday to Sunday, between 07:00 and 23:00.

Start date: 26/10/2026

I am looking for a Customer Support Specialist to assist small and medium-sized businesses (SMBs) in growing their businesses through digital advertising.

The role involves providing pre- and post-sales support for self-service advertising products, assisting customers via phone, email, and chat, troubleshooting product-related issues, and helping clients improve their advertising experience.

You will also identify recurring customer challenges and share valuable product feedback with internal teams.

Requirements:

• Strong verbal and written communication skills.
• Customer-focused approach with excellent problem-solving abilities.
• Interest in digital marketing, online advertising, and advertising tools.
• Ability to support multiple business clients and manage inquiries across different channels.
• Strong analytical skills and ability to identify recurring trends and customer needs.
• Ability to work collaboratively with internal teams and provide actionable feedback.
• Documentation: Valid EU documentation or Portuguese residence permit