Dutch speaking- User Support Coordinator

Cbtalents; Setúbal; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading digital solutions company in Lisbon is seeking a Customer Service Representative fluent in Dutch. You will provide support to SMB clients, assisting with their online advertising needs. The role offers a competitive salary, €2500 signing bonus, and a comprehensive training program. Ideal candidates have strong customer service skills and a keen interest in digital advertising.

Serviços

Competitive salary + signing bonus

Comprehensive training program (15 working days)

Opportunities for career growth and development

Qualificações

• Fluency in Dutch (written and spoken) and English C1.
• Strong customer service and problem-solving skills.
• Ability to work effectively in a dynamic environment.

Responsabilidades

• Provide support via phone, email, and chat to help SMBs maximize their potential.
• Assist SMB clients with self-service advertising solutions.
• Deliver pre- and post-sales support for all self-service products.
• Offer product and tool guidance to enhance customer experience.
• Identify trends and resolve challenges faced by multiple SMB clients.
• Act as the voice of customers—providing insights to the engineering team.

Conhecimentos

Fluency in Dutch

Customer service skills

Problem-solving skills

Interest in digital advertising

Descrição da oferta de emprego

Overview

Are you fluent in Dutch and passionate about helping businesses grow? Join our dynamic team and support small and medium-sized businesses (SMBs) as they navigate the online advertising world!

Location: Lisbon, Portugal

Work Schedule: 40 hours per week (8 hours per day + 1-hour lunch break) on rotational shifts, Monday to Sunday from 06:00 to 00:00

Signing Bonus: €2500

Training: 15 working days

Your Role

As a Customer Service Representative, you will be the go-to expert for SMB clients, helping them grow their businesses across multiple channels. Your responsibilities include:

• Providing support via phone, email, and chat to help SMBs maximize their potential
• Assisting SMB clients with self-service advertising solutions, ensuring they achieve their marketing goals
• Delivering pre- and post-sales support for all self-service products
• Offering product and tool guidance to enhance the customer experience
• Identifying trends and resolving challenges faced by multiple SMB clients
• Acting as the voice of our customers—providing valuable insights and feedback to our engineering team

What We Offer

• Work in a vibrant, fast-paced environment in Lisbon
• Competitive salary + signing bonus
• Comprehensive training program (15 working days) to set you up for success
• Opportunities for career growth and development

What We’re Looking For

• Fluency in Dutch (written and spoken) and English C1
• Strong customer service and problem-solving skills
• Interest in digital advertising and online platforms
• Ability to work effectively in a dynamic environment

Ready to make an impact? Apply today and become part of our growing team!