Dutch-Speaking Customer Support Expert | Remote in Lisbon | Relocation Included

Lingo-nova; Lisboa; Remote; EUR 15,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Job summary

Lingo-nova in Lisbon, Portugal, is seeking a Dutch-speaking Customer Support Expert to deliver friendly, competent service to customers of a top Netherlands e-commerce platform. You will support via phone and email, and help ensure smooth interactions while working remotely from Lisbon.

The role includes 40 hours per week with rotational shifts, six days of paid training, and relocation support. The total gross package is around €1,310–€1,435 per month, with potential productivity bonuses based

Qualifications

• Fluent Dutch and good English (written and spoken).
• Customer service or communication skills with a customer-first attitude.
• Comfortable working in a rotational shift pattern.
• Willingness to relocate to Lisbon, Portugal.

Responsibilities

• Listen to customers' questions and concerns, and provide answers and solutions.
• Troubleshoot issues related to orders, deliveries, payments and returns.
• Act as point of contact for external sellers.
• Provide information about digital products.
• Escalate and reroute issues to other departments.

Skills

Dutch language

English proficiency

Customer service

Communication skills

Rotational shifts

Job description

Dutch-Speaking Customer Support Expert | Remote from Lisbon, Portugal | Full Relocation Support

About The Role

Join an international customer support team in Lisbon, supporting one of the Netherlands' leading e-commerce platforms. You will help customers with a friendly, competent service experience via phone and e-mail, and play a key role in making every customer interaction smooth.

Your Responsibilities

• Listen to customers' questions and concerns, and provide answers and solutions
• Troubleshoot issues related to orders, deliveries, payments and returns
• Act as point of contact for external sellers
• Provide information about digital products
• Escalate and reroute issues to other departments

Requirements

• Fluent Dutch and good English (written and spoken)
• Customer service or communication skills, and a genuine customer-first attitude
• Comfortable working in a rotational shift pattern
• Willingness to relocate to Lisbon, Portugal

Working Conditions

• 40 hours per week (8 hours/day plus a one-hour lunch break), rotational shifts, Monday to Sunday between 07:00 and 23:00
• Uncertain-term employment contract (expected duration of 12 months), permanent employment after 2 years
• 22 days of annual holiday under Portuguese law, plus Portuguese public holidays
• Health insurance from day one of the employment contract
• Modern office in Lisbon (Parque das Nações), easily reachable by metro, bus and train

Training

• 6 working days of paid training (8 hours/day): product training, software training, customer management training, and on-the-job practice

Compensation

• Total gross package of approx. €1,310–€1,435/month depending on the accommodation option
• Potential productivity bonus based on performance and/or attendance

Relocation Details

• Flight tickets booked directly for you
• Airport pick-up
• Private bedroom in a shared apartment, utilities included
• Language courses
• Yearly complimentary flight ticket to your home country
• Admin support for obtaining NIF and NISS if relocating from abroad