Dutch-Speaking FinTech Support Specialist – Remote (Portugal)

Savior Artigos Texteis Lda; Lisboa; À distance; EUR 11 000 - 13 000; Plein temps

Avantages offerts par ce poste

Welcome bonus

Meal allowance

Relocation package

Remote work

Résumé du poste

Savior Artigos Texteis Lda is seeking a fluent Dutch and English speaker to provide high-quality remote customer support for international clients. The role offers full-time hours, relocation assistance to Portugal, and a base salary of €1,100 gross per month with a structured bonus and meal allowance.

Ideal candidates reside in Portugal or are willing to relocate with company support. Prior customer service experience in fintech or related fields is preferred.

Qualifications

• 1–2 years in customer service, retail, hospitality, fintech, or call center environments.

Responsabilités

• Customer Care & Inquiries: Assist customers with account funding, transaction history, product details, and protection policies.
• Payment Solutions: Handle inbound/outbound inquiries, negotiate payment plans, resolve collection-related questions, and secure promises to pay.
• Specialized Assistance: Guide vulnerable customers, offer insolvency support, and route accounts to specialized teams when needed.
• System Operations: Maintain detailed account notes, schedule call-backs, and manage multi-queue contact systems efficiently.

Connaissances

Dutch language (C1/C2)

Business English (B2+)

Description du poste

Savior Artigos Texteis Lda is seeking a fluent Dutch and English speaker to provide high-quality remote customer support for international clients. The role offers full-time hours, relocation assistance to Portugal, and a base salary of €1,100 gross per month with a structured bonus and meal allowance.

Ideal candidates reside in Portugal or are willing to relocate with company support. Prior customer service experience in fintech or related fields is preferred.