Dutch-speaking CX Specialist – Lisbon, On-site Growth

Jc Recruiting; Lisboa; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Health insurance from day one

Paid training

Training compensation upon completion

22 days of paid annual leave

Modern office with good transport"

International and multicultural team

Career growth opportunities

Job summary

Workster, in partnership with a leading global customer experience provider, is recruiting Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. You will support a premium consumer brand across phone, email and chat, delivering a personalized experience.

The role focuses on first contact resolution, brand representation, and opportunities to upsell. Benefits include full-time hours, 40-hour week with rotational shift, health insurance from day one, paid training, and a

Qualifications

• Fluent Dutch (C1/C2) with good English skills.
• Experience in customer service or contact center is a plus.
• Strong communication and interpersonal skills.
• Customer-focused with attention to detail.
• Comfortable using digital tools and multiple systems.
• Able to handle both service and sales conversations.
• Team player with adaptability in a fast-paced environment.
• Interest in premium products and customer experience.

Responsibilities

• Provide support via phone, email, and chat with a personalized experience.
• Handle inbound and outbound contacts, understanding needs and offering tailored solutions.
• Deliver high-quality service with emphasis on first contact resolution.
• Act as brand ambassador, representing products with confidence.
• Assist customers with orders, product inquiries, and account topics.
• Identify opportunities for retention and upselling based on customer preferences.
• Maintain records and follow internal processes to ensure service excellence.

Skills

Dutch language (C1/C2)

English language

Customer service

Communication skills

Team player

Attention to detail

Digital tools

Sales oriented

Adaptability

Interest in premium products

Job description

Workster, in partnership with a leading global customer experience provider, is recruiting Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. You will support a premium consumer brand across phone, email and chat, delivering a personalized experience.

The role focuses on first contact resolution, brand representation, and opportunities to upsell. Benefits include full-time hours, 40-hour week with rotational shift, health insurance from day one, paid training, and a