Lisbon On-Site Dutch CX Specialist (Relocation Paid)

Closerhire; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Health insurance

Paid training

Accommodation provided

Job summary

CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. You will support a premium consumer brand, delivering a high-quality and personalized customer experience across multiple channels.

Day to day you will handle phone, email, and chat, resolving inquiries with a focus on first contact resolution, upsell where appropriate, and maintain accurate records while following internal processes.

Qualifications

• Experience in customer service or contact center roles is advantageous.
• Strong communication and interpersonal abilities.
• Ability to handle both service and sales conversations.
• Comfortable with digital tools and multiple systems.
• Customer-focused mindset with attention to detail.
• Proactive in solving problems and satisfying customers.
• Team player who adapts in a fast-paced environment.

Responsibilities

• Provide support via phone, email, and chat with a professional, personalized experience.
• Handle both inbound and outbound contacts and understand customer needs.
• Offer tailored solutions and guide customers through orders and inquiries.
• Maintain accurate records and follow internal processes for service excellence.
• Identify opportunities for customer retention and upselling based on preferences.

Skills

Customer service mindset

Team player

Communication skills

Interpersonal skills

Sales oriented conversations

Job description

CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. You will support a premium consumer brand, delivering a high-quality and personalized customer experience across multiple channels.

Day to day you will handle phone, email, and chat, resolving inquiries with a focus on first contact resolution, upsell where appropriate, and maintain accurate records while following internal processes.