Dutch-Speaking CX Specialist – Lisbon (On-site)

Kats Recruitment; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Accommodation available for relocation

Job summary

Kats Recruitment seeks a Dutch-speaking Customer Support Specialist for an on-site role in Lisbon, Portugal, supporting a premium consumer brand. You will act as a brand ambassador, delivering high-quality service across channels, and contributing to trust and loyalty.

Responsibilities include handling orders and inquiries, maintaining CRM records, and pursuing selective upsell opportunities while upholding product alignment and service standards.

Qualifications

• Native or fluent Dutch with strong English skills.
• Experience in customer service, retail, or contact center helpful.
• Excellent communication and active listening abilities.
• Customer-centric, detail-oriented, tech-savvy.
• Comfort with digital support tools and multi-screen setups.
• Able to balance service excellence with subtle upselling.
• Adaptable, collaborative, thrives in fast-paced environments.

Responsibilities

• Provide professional support via phone, email, and chat.
• Handle inbound/outbound contacts and identify needs.
• Aim for first-contact resolution with quality service.
• Represent premium products with brand alignment.
• Assist with orders, product queries, and account management.
• Spot retention opportunities and gentle upsell when appropriate.
• Maintain accurate CRM records and follow guidelines.

Skills

Dutch language

English language

Customer service

Communication skills

Team player

Tools

CRM software

Multi-screen tools

Job description

Kats Recruitment seeks a Dutch-speaking Customer Support Specialist for an on-site role in Lisbon, Portugal, supporting a premium consumer brand. You will act as a brand ambassador, delivering high-quality service across channels, and contributing to trust and loyalty.

Responsibilities include handling orders and inquiries, maintaining CRM records, and pursuing selective upsell opportunities while upholding product alignment and service standards.