Bilingual Dutch/English Customer Support — Remote/Lisbon

Cross Border Talents; Lisboa; Hybrid; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Team leader support

Career development paths

Multicultural working environment

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring customer service representatives fluent in Dutch and English. The role supports an international client and involves handling inquiries via phone, email, and chat.

You will work in a multilingual team and contribute to high-quality customer service from Lisbon, with on-site, hybrid or remote options discussed during interview. Paid training and onboarding are provided, along with clear quality guidelines, career development paths, and a

Qualifications

• Fluent level in Dutch and English.
• Excellent written and spoken communication.
• Comfortable working with computers and several systems.
• Reliable with attention to detail and a team-first attitude.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases following the defined process.

Skills

Dutch language

English language

Communication

Team player

Multitasking

Job description

Cross Border Talents in Lisbon, Portugal, is hiring customer service representatives fluent in Dutch and English. The role supports an international client and involves handling inquiries via phone, email, and chat.

You will work in a multilingual team and contribute to high-quality customer service from Lisbon, with on-site, hybrid or remote options discussed during interview. Paid training and onboarding are provided, along with clear quality guidelines, career development paths, and a