Lisbon On-Site: Dutch & English Customer Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Health insurance

On-site position in Lisbon

22 days of annual leave

Job summary

Cross Border Talents in Lisbon, Portugal is hiring a customer service associate to support customers with product-related inquiries. You will assist customers via phone and digital channels, provide product information, and help with orders and deliveries.

The role requires fluent Dutch (C1/C2) and English (B2), strong communication and problem-solving skills, and a customer-focused attitude. It is an on-site position with rotating shifts.

Qualifications

• Proven ability to communicate in Dutch at C1/C2 level.
• Good command of English (B2) for international customers.
• Excellent communication and customer service skills.
• Problem-solving with a customer-focused attitude.

Responsibilities

• Assist customers via phone and digital channels.
• Provide product information and troubleshoot device issues.
• Handle orders, deliveries, and customer requests.
• Identify sales opportunities where appropriate.

Skills

Dutch language

English

Strong communication

Customer service mindset

Problem solving

Job description

Cross Border Talents in Lisbon, Portugal is hiring a customer service associate to support customers with product-related inquiries. You will assist customers via phone and digital channels, provide product information, and help with orders and deliveries.

The role requires fluent Dutch (C1/C2) and English (B2), strong communication and problem-solving skills, and a customer-focused attitude. It is an on-site position with rotating shifts.