Bilingual Dutch-English Customer Support Specialist – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Paid training

Supportive leadership

Career development

Multicultural environment

Job summary

Cross Border Talents in Lisbon is seeking customer service representatives to support an international client. You will handle inbound and outbound contacts in Dutch and English, resolving questions with care and accuracy.

Paid training is provided; you will be supported by a team leader and have clear quality guidance. The role offers career development paths in a multicultural environment.

Qualifications

• Fluent level in Dutch and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Dutch language

English language

Communication skills

People skills

Calm under pressure

Job description

Cross Border Talents in Lisbon is seeking customer service representatives to support an international client. You will handle inbound and outbound contacts in Dutch and English, resolving questions with care and accuracy.

Paid training is provided; you will be supported by a team leader and have clear quality guidance. The role offers career development paths in a multicultural environment.