Dutch-Speaking Customer Support: Growth & Benefits

Cross Border Talents; Porto; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Training & growth

Health insurance

Multicultural environment

Job summary

Cross Border Talents in Porto is seeking a Customer Care Specialist who is fluent in Dutch and English to respond to inquiries via phone, email, chat or social media and resolve issues with accuracy and empathy.

You will maintain records, escalate complex cases, and uphold company policies while delivering high satisfaction. A high school diploma is required; a bachelor’s degree is a plus. Health insurance and growth opportunities are offered.

Qualifications

• Must have C1 Dutch and B2 English, spoken and written.
• Strong communication and interpersonal skills.
• Experience with CRM systems preferred.
• Education: high school diploma required; bachelor’s degree is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to the appropriate department when required.
• Follow company guidelines, quality standards, and performance metrics.
• Ensure high levels of customer satisfaction and service quality.

Skills

Dutch (C1)

English (B2)

Communication

Empathy

Multitasking

Problem solving

Teamwork

Independent work

Education

High school diploma

Bachelor's degree (advantage)

Tools

CRM systems

Job description

Cross Border Talents in Porto is seeking a Customer Care Specialist who is fluent in Dutch and English to respond to inquiries via phone, email, chat or social media and resolve issues with accuracy and empathy.

You will maintain records, escalate complex cases, and uphold company policies while delivering high satisfaction. A high school diploma is required; a bachelor’s degree is a plus. Health insurance and growth opportunities are offered.