Dutch-Speaking Financial Customer Care Advisor – Remote

Cross Border Talents; Santo António; Remote; EUR 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Meal allowance

Remote work

Relocation support

Zusammenfassung

Cross Border Talents is seeking a Dutch & English Customer Service Representative for remote work from Portugal. You will handle inquiries related to payments, account funding, and transaction concerns with a professional, reliable customer experience.

The role requires fluency in Dutch and English and 1–2 years of customer service experience. Responsibilities include handling calls, assisting with payment transactions, resolving questions, and maintaining accurate records while collaborating

Qualifikationen

• Fluent in Dutch and English.
• 1–2 years of experience in customer service, retail, hospitality, or a call center is preferred.
• Strong communication, negotiation, and problem-solving skills.
• Comfortable using computer applications and learning new systems.
• Ability to multitask, manage priorities, and work independently.
• Experience in financial services or transaction processing is an advantage.

Aufgaben

• Handle inbound and outbound customer calls and written inquiries.
• Assist customers with payment transactions and account funding.
• Investigate and resolve payment and collection-related questions.
• Explain account history, product details, and relevant policies.
• Negotiate payment arrangements and follow up when necessary.
• Maintain accurate customer records and collaborate with internal teams.

Kenntnisse

Dutch

English

Jobbeschreibung

Dutch & English Customer Service Representative – Lisbon, Portugal | Remote

Location: Lisbon, Portugal
Work Model: Remote
Schedule: Monday to Friday, 08:00–17:00
Weekends: Saturday and Sunday off
Employment Type: Full-time

About the Opportunity

Ready to take your customer service career to the next level?

Join a leading multinational financial technology company and support customers using an online payment platform. You will help customers with payment-related inquiries, account funding, and transaction concerns while delivering a professional and reliable customer experience.

Your Responsibilities

• Handle inbound and outbound customer calls and written inquiries.
• Assist customers with payment transactions and account funding.
• Investigate and resolve payment and collection-related questions.
• Explain account history, product details, and relevant policies.
• Negotiate payment arrangements and follow up when necessary.
• Maintain accurate customer records and collaborate with internal teams.

Requirements

• Fluent in Dutch and English.
• 1–2 years of experience in customer service, retail, hospitality, or a call center is preferred.
• Strong communication, negotiation, and problem-solving skills.
• Comfortable using computer applications and learning new systems.
• Ability to multitask, manage priorities, and work independently.
• Experience in financial services or transaction processing is an advantage.

What We Offer

• €2,000 Welcome Bonus, paid in 12 monthly instalments during the first year.
• Meal allowance.
• Additional complexity bonus.
• Remote working opportunity.
• Monday-to-Friday schedule with weekends off.
• Relocation and accommodation support may be available for eligible candidates moving to Portugal.