Dutch & English-Speaking Customer Service Representative

Cross Border Talents; Lisboa; Remote; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Complexity bonus

Relocation support

Fully remote work model

Job summary

Cross Border Talents is seeking a Dutch & English-speaking Customer Service Representative to join its international team in a fully remote role. You will handle account-related inquiries, payments, and collection matters via voice and written channels, guiding customers with a friendly and professional approach.

The ideal candidate has fluent Dutch and English, prior customer service experience, and strong problem-solving skills.

Qualifications

• Fluent Dutch and English required.
• Previous customer service experience preferred.
• Experience in financial services or payment processing is a plus.

Responsibilities

• Handle inbound and outbound customer calls.
• Provide support through voice and written channels.
• Assist with account funding and payment inquiries.
• Negotiate payment arrangements as needed.
• Investigate and resolve collection-related questions.
• Explain account history and policies.
• Support vulnerable customers and insolvency-related matters.
• Secure payment commitments and arrange callbacks.
• Route inquiries to the appropriate teams.
• Update internal systems with notes.

Skills

Dutch

English

Customer service

Negotiation

MS Office

Multitasking

Independent work

Teamwork

Problem-solving

Tools

Microsoft Office

Job description

About the Position

We are looking for a Dutch & English-Speaking Customer Service Representative to join an international customer service team.

In this remote role, you will support customers with account-related inquiries, payment transactions, and collection-related matters through voice and written channels.

Responsibilities

• Handle inbound and outbound customer calls.
• Provide customer support through voice and written channels.
• Assist customers with account funding and payment-related inquiries.
• Negotiate payment arrangements when required.
• Investigate and resolve collection-related questions.
• Explain account history, product details, and relevant policies.
• Advise customers on managing funding transactions.
• Identify and appropriately support vulnerable customers.
• Provide insolvency-related support.
• Secure payment commitments when required.
• Arrange customer callbacks.
• Transfer customers to the appropriate teams when necessary.
• Update internal systems with notes regarding customer interactions.

Requirements

• Fluent Dutch and English.
• Previous experience in customer service, retail, hospitality, or a call center is preferred.
• Experience in financial services, transaction processing, or an internet-based company is an advantage.
• Good negotiation skills.
• Strong communication and problem-solving abilities.
• Proficiency with Microsoft Office.
• Comfortable learning and using new software and technologies.
• Strong multitasking and prioritization skills.
• Ability to work independently.
• Results-oriented mindset.
• Strong teamwork, discretion, and commitment.
• Good knowledge of PC-based internet and software applications.

Benefits

• Welcome bonus.
• Meal allowance.
• Complexity bonus.
• Relocation support provided for eligible candidates relocating to Portugal.
• Fully remote work model.