Dutch-Speaking Customer Advisor

Ignite; Braga; Remote; EUR 14,000 - 16,000; Full time

Benefits offered by this job

Fully remote in Portugal

Provided hardware

Training & development

Job summary

Ignite is seeking a Dutch Customer Experience Specialist for a fully remote role in Portugal. You will support Dutch-speaking account holders and businesses, guiding them through transaction inquiries, account security, and digital wallet features, delivering world‑class service for a leading online payments platform.

Working hours are Monday–Friday, 08:00–17:00. Ignite provides hardware, training, and a collaborative international team culture focused on well-being.

Qualifications

• Fluent Dutch at C1/C2 level and professional English at B2 level.

Responsibilities

• Handle Dutch client inquiries via voice, email, and messaging with swift, secure resolutions.
• Assist users with troubleshooting digital transactions, security verifications, and account queries.
• Log customer dialogues, updates, and resolutions accurately into the CRM.
• Coordinate with risk operations and back-office teams to resolve complex issues.
• Maintain a polished, professional demeanor reflecting a global fintech leader.

Skills

Dutch (C1/C2)

English (B2)

Job description

• Location: 100% Remote (Must reside within Portugal)
• Language Requirements: Fluent Dutch (C1/C2) & Professional English (B2)
• Salary & Compensation Breakdown:
  • Base Salary: €1,100 gross per month.
  • Performance/Attendance Incentive: €80 gross per month.
  • Daily Meal Stipend: €7.63 net per day worked (credited via meal card).
• Working Hours: Monday – Friday, 08:00 to 17:00 (Fixed schedule, no rotation, weekends off).

Position Overview

Step into the world of secure digital finance and global ecommerce! We are currently seeking an engaging, service-oriented Dutch Customer Experience Specialist to become the dedicated ambassador for Dutch-speaking account holders and businesses representing a legendary online payments pioneer. In this dynamic role, you will guide customers through transaction inquiries, account security protocols, digital wallet features, and platform guidelines—ensuring each interaction embodies world-class support and supreme brand reliability.

• Mandatory Prerequisite: This position is exclusively remote within Portugal. All applicants must already live in the country and hold active legal work rights, a local tax number (NIF), and social security registration (NISS).

Key Responsibilities

• Customer Interaction Management: Promptly handle incoming inquiries via voice calls, electronic mail, and digital messaging from Dutch clients, delivering swift and secure resolutions.
• Technical & Account Assistance: Support users with troubleshooting digital transaction flows, security verification, and general account queries.
• Administrative Documentation: Maintain immaculate records by logging all customer dialogues, updates, and case resolutions accurately into our CRM databases.
• Internal Network Collaboration: Coordinate seamlessly with risk operations and technical back-office units to untangle complex client issues.
• Brand Excellence: Project a polished, highly professional demeanor that reflects the prestigious reputation of an iconic global fintech leader.

Candidate Requirements

• Linguistic Competence: Native or near-native Dutch proficiency (C1/C2 level) coupled with an intermediate-to-advanced command of English (B2 level).
• Residency & Compliance: Established residency in Portugal with fully verified local documentation (NIF, NISS, and legal right to work).
• Home Office Infrastructure: A reliable, high-speed broadband internet connection suitable for remote digital communication.
• Ideal Background: Previous working experience in client assistance, financial care desks, or e-commerce support.
• Key Attributes: Exceptional listening skills, genuine empathy, comfort operating multiple digital tools simultaneously, and a methodical, detail-oriented work ethic.

Perks & Working Environment

• Workplace Flexibility: Fully remote model enabling you to work from anywhere in Portugal.
• Provided Hardware: All necessary IT gear shipped directly to you, including a high-performance PC, specialized headset, and security tools.
• Training & Culture: Comprehensive, fully paid introductory training, ongoing professional development programs, and an encouraging international team culture focused on well-being.