Dutch, English-speaking Customer Service

Cross Border Talents; Lisboa; Remote; EUR 18,000 - 26,000; Full time

Job summary

Cross Border Talents is seeking a Customer Service professional for a remote role based in Lisbon, Portugal. You will support customers using an online payments system, handling inquiries and collections in Dutch and English.

Requirements include fluency in Dutch and English, strong negotiation skills, and the ability to multitask across multiple queues. Prior experience in a fast-paced environment and proficiency with Microsoft Office are preferred.

Qualifications

• Fluent in Dutch and English.
• 1-2 years of experience in a fast-paced customer service environment (preferred).
• Good negotiation skills.
• Experience in internet/financial services/transaction processing (preferred).
• Proficiency in Microsoft Office products.

Skills

Dutch language

English language

Negotiation

Multitasking

Independent work

Discretion

Teamwork

Prioritization

Microsoft Office

Tools

Microsoft Office

Job description

This remote position is based in Lisbon, Portugal, a vibrant capital city known for its richhistory, culture, and scenic coastal views.

Join our client, a multinational financial technology company, as a Customer Serviceprofessional. In this remote role, you will be instrumental in supporting customers using anonline payments system, handling a variety of inquiries and collection efforts in Dutch andEnglish.

Requirements

• Fluent in Dutch and English.
• 1-2 years of experience in a fast-paced team-based retail, hospitality, or customer servicecall center environment (preferred).
• Good negotiation skills.
• Experience in an internet company, financial services industry, or transaction processing(preferred).
• Proficiency in Microsoft Office products.
• Ability to learn and adapt to new software technologies.
• Strong multitasking abilities, including functioning in multiple telephone queues coveringseveral product lines.
• Strong working knowledge of PC-based internet and software applications.
• Effective priority management skills.
• Ability to work independently.
• Results-oriented mindset.
• High levels of discretion, teamwork, and commitment.