Dutch, English-Speaking Customer Service

Callfortalents; Lisboa; Remote; EUR 18,000 - 28,000; Full time

Job summary

Callfortalents in Lisbon, Portugal, is seeking a Dutch and English-speaking Customer Service professional for a fully remote role. The position focuses on supporting customers using an online payments system and handling inquiries, including collection efforts, in Dutch and English.

You will work in a fast-paced environment, prioritising tasks and delivering accurate information. Ideal candidates have 1-2 years in customer service, experience in internet/fintech or transaction processing, and

Qualifications

• Fluent in Dutch and English.
• 1-2 years in a fast-paced customer service environment preferred.
• Experience in internet/fintech or transaction processing preferred.
• Proficient with Microsoft Office products.
• Ability to learn and adapt to new software technologies.
• Strong multitasking and queue management skills.
• Ability to work independently with discretion.

Responsibilities

• Support customers using an online payments system and handle inquiries in Dutch and English.
• Contribute to collection efforts and resolve issues across multiple product lines.
• Maintain high-quality service while managing priorities and timelines.

Skills

Dutch language

English language

Independent work

Multitasking

Priority management

Teamwork

Tools

Microsoft Office

Job description

This remote position is based in Lisbon, Portugal, a vibrant capital city known for its rich history, culture, and scenic coastal views.

Join our client, a multinational financial technology company, as a Customer Service professional. In this remote role, you will be instrumental in supporting customers using an online payments system, handling a variety of inquiries and collection efforts in Dutch and English.

Requirements:

• Fluent in Dutch and English.
• 1-2 years of experience in a fast-paced team-based retail, hospitality, or customer service call center environment (preferred).
• Experience in an internet company, financial services industry, or transaction processing (preferred).
• Proficiency in Microsoft Office products.
• Ability to learn and adapt to new software technologies.
• Strong multitasking abilities, including functioning in multiple telephone queues covering several product lines.
• Strong working knowledge of PC-based internet and software applications.
• Effective priority management skills.
• Ability to work independently.
• Results-oriented mindset.
• High levels of discretion, teamwork, and commitment.

Dutch, English-Speaking Customer Service Lisbon, Portuguese Republic, PT