Dutch Speaking Customer Service Representative

Nomadify; Seixal; Presencial; EUR 11 000 - 13 000; Tempo integral

Resumo da oferta

Nomadify is seeking a Customer Service Representative in Portugal to serve as the primary touchpoint for our international clients. You will handle service requests with enterprise-level professionalism and complete a comprehensive onboarding program.

This role requires Dutch language proficiency (C1-C2) and English (B1+), with a firm intention to relocate to Portugal. You will join a fast-paced, multicultural team with structured mentorship and relocation support.

Qualificações

• Native or bilingual command of Dutch (C1-C2), written and spoken.
• English at least B1 for digital tools and training.
• Willingness to relocate to Portugal.
• Ability to quickly adopt new software and workflows.
• Comfortable in a fast-paced, multicultural environment.

Responsabilidades

• Process and resolve incoming user requests across omnichannel platforms.
• Maintain exceptional, respectful, and competent communication aligned with company values.
• Provide accurate, streamlined, and actionable resolutions to client issues.
• Record and maintain case histories in the corporate database management system.
• Meet internal performance benchmarks and team KPIs.
• Coordinate with cross-functional international teams for escalated matters.

Conhecimentos

Dutch Proficiency

English Proficiency

Relocation Ready

Adaptability

Self-motivated

Descrição da oferta de emprego

Location:Portugal

Overview of the Opportunity:

As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.

Your Tasks:

• Process and resolve incoming user requests across omnichannel platforms, including phone lines, emails, and live text chats.
• Represent corporate values by ensuring an exceptional, respectful, and highly competent standard of communication.
• Evaluate client issues critically to deliver accurate, streamlined, and actionable resolutions.
• Systematically register and maintain case histories within our corporate database management system.
• Achieve alignment with internal operational benchmarks, performance milestones, and team KPIs.
• Liaise with cross-functional international teams when necessary to solve escalated client matters.

Requirements:

• Native or bilingual command (C1-C2 level) of the Dutch language, both written and spoken.
• An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
• A firm intention to relocate, settle, and advance a professional career path in Portugal.
• A responsible, self-guided individual with an innate capacity to quickly adopt new software and corporate workflows.
• Ease of operating inside a fast-paced, highly diverse, and multicultural workspace.
• Prerequisite:Must possess valid EU nationality or a current, legal work authorization for Portugal.

What We Offer:

• Compensation:A monthly base salary ranging from 975 € to 1200 €.
• A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
• An interactive, energetic, and highly international company culture.
• Strategic exposure to professional business communications to elevate your long-term career outlook.
• Relocation Package:A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.