Customer Experience Specialist (Dutch)

Nomadify; Odivelas; Presencial; EUR 10 881 - 13 392; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding curriculum

Structured mentorship

Relocation assistance

Resumo da oferta

Nomadify in Portugal is seeking a Customer Service Representative to support our international clients across omnichannel touchpoints with professionalism and courtesy. You will resolve requests, document cases, and maintain high standards of communication.

The role offers a fully paid onboarding curriculum, structured mentorship, and relocation assistance to Portugal. Fluency in Dutch (C1-C2) is required, plus English (B1) for tooling and training, with a strong motivation to start a career in

Qualificações

• Native or bilingual Dutch (C1-C2).
• English (B1) for tooling and training.
• Willingness to relocate to Portugal.

Responsabilidades

• Process and resolve incoming user requests across omnichannel platforms (phone, email, live chat).
• Represent corporate values with exceptional, respectful communication.
• Evaluate client issues to deliver accurate, streamlined resolutions.
• Register and maintain case histories in the database system.
• Meet internal benchmarks, milestones and KPIs.
• Collaborate with cross-functional teams to resolve escalated matters.

Conhecimentos

Dutch language proficiency (C1-C2)

English (B1) for tooling/training

Descrição da oferta de emprego

Overview

As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.

Location

Portugal

Your Tasks

• Process and resolve incoming user requests across omnichannel platforms, including phone lines, emails, and live text chats.
• Represent corporate values by ensuring an exceptional, respectful, and highly competent standard of communication.
• Evaluate client issues critically to deliver accurate, streamlined, and actionable resolutions.
• Systematically register and maintain case histories within our corporate database management system.
• Achieve alignment with internal operational benchmarks, performance milestones, and team KPIs.
• Liaise with cross-functional international teams when necessary to solve escalated client matters.

Requirements

• Native or bilingual command (C1-C2 level) of the Dutch language, both written and spoken.
• An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
• A firm intention to relocate, settle, and advance a professional career path in Portugal.
• A responsible, self-guided individual with an innate capacity to quickly adopt new software and corporate workflows.
• Ease of operating inside a fast-paced, highly diverse, and multicultural workspace.
• Prerequisite: Must possess valid EU nationality or a current, legal work authorization for Portugal.

What We Offer

• Compensation: A monthly base salary ranging from 975 € to 1200 €.
• A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
• An interactive, energetic, and highly international company culture.
• Strategic exposure to professional business communications to elevate your long-term career outlook.
• Relocation Package: A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.