Dutch Speaking Customer Service Representative

Nomadify; Aveiro; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Resumo da oferta

Nomadify in Portugal is seeking a Dutch-speaking Customer Service Advisor to handle international client requests across channels. You will join a fully supported onboarding program and integration into a dynamic, multicultural team.

Candidates should be native-level Dutch with B1+ English, willing to relocate, and able to adapt quickly to new software and workflows in a fast-paced environment. Relocation assistance is provided.

Qualificações

• Native or bilingual Dutch (C1-C2) proficiency, written and spoken.
• Intermediate English (B1+) for tools/training.
• Willingness to relocate and pursue a career in Portugal.
• Ability to quickly learn new software and workflows.
• Thrives in a diverse, multicultural environment.

Responsabilidades

• Process and resolve incoming user requests across omnichannel platforms (phone, email, live chat).
• Maintain high communication standards aligning with corporate values.
• Assess client issues to provide accurate, actionable resolutions.
• Record and update case histories in the database management system.
• Meet internal benchmarks, KPIs, and operational targets.
• Collaborate with cross-functional teams to resolve escalated issues.

Conhecimentos

Dutch (C1-C2)

English (B1+)

Relocation to Portugal

EU nationality/work permit

Fast learner/adaptable

Descrição da oferta de emprego

Customer Service Advisor (Dutch Speaking)

Location:Portugal

Overview of the Opportunity:

As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.

Your Tasks:

• Process and resolve incoming user requests across omnichannel platforms, including phone lines, emails, and live text chats.
• Represent corporate values by ensuring an exceptional, respectful, and highly competent standard of communication.
• Evaluate client issues critically to deliver accurate, streamlined, and actionable resolutions.
• Systematically register and maintain case histories within our corporate database management system.
• Achieve alignment with internal operational benchmarks, performance milestones, and team KPIs.
• Liaise with cross-functional international teams when necessary to solve escalated client matters.

Requirements:

• Native or bilingual command (C1-C2 level) of the Dutch language, both written and spoken.
• An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
• A firm intention to relocate, settle, and advance a professional career path in Portugal.
• A responsible, self-guided individual with an innate capacity to quickly adopt new software and corporate workflows.
• Ease of operating inside a fast-paced, highly diverse, and multicultural workspace.
• Prerequisite: Must possess valid EU nationality or a current, legal work authorization for Portugal.

What We Offer:

• Compensation: A monthly base salary ranging from 975 € to 1200 €.
• A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
• An interactive, energetic, and highly international company culture.
• Strategic exposure to professional business communications to elevate your long-term career outlook.
• Relocation Package: A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.