Dutch Speaking Customer Service Representative

Nomadify; Lisboa; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Mentorship program

Fully paid onboarding

International culture

Career development

Resumo da oferta

Nomadify is seeking a Help Desk Analyst with Dutch language skills to support our international client base from Portugal. You will handle omnichannel requests with professionalism and escalate when needed.

We offer a fully paid onboarding curriculum, structured mentorship, and a vibrant, multicultural company culture. Relocation assistance is included, enabling a smooth move to Portugal and integration into the team.

Qualificações

• Native Dutch language proficiency (C1-C2) is required.
• English proficiency at B1+ for digital tools and training.
• Willingness to relocate and pursue a professional career in Portugal.

Responsabilidades

• Process and resolve omnichannel user requests (phone, email, live chat).
• Maintain accurate case histories in the CRM/database.
• Communicate professionally to uphold corporate standards.
• Collaborate with cross-functional teams to resolve escalated issues.
• Meet internal KPIs and operational benchmarks.
• Liaise with international teams when needed to resolve matters.

Conhecimentos

Dutch native

English B1+

Relocation ready

Multicultural team

Self-guided learner

Descrição da oferta de emprego

Help Desk Analyst – Dutch Speaking

Location:Portugal

Overview of the Opportunity:

As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.

Your Tasks:

• Process and resolve incoming user requests across omnichannel platforms, including phone lines, emails, and live text chats.
• Represent corporate values by ensuring an exceptional, respectful, and highly competent standard of communication.
• Evaluate client issues critically to deliver accurate, streamlined, and actionable resolutions.
• Systematically register and maintain case histories within our corporate database management system.
• Achieve alignment with internal operational benchmarks, performance milestones, and team KPIs.
• Liaise with cross-functional international teams when necessary to solve escalated client matters.

Requirements:

• Native or bilingual command (C1-C2 level) of the Dutch language, both written and spoken.
• An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
• A firm intention to relocate, settle, and advance a professional career path in Portugal.
• A responsible, self-guided individual with an innate capacity to quickly adopt new software and corporate workflows.
• Ease of operating inside a fast-paced, highly diverse, and multicultural workspace.
• Prerequisite:Must possess valid EU nationality or a current, legal work authorization for Portugal.

What We Offer:

• Compensation:A monthly base salary ranging from 975 € to 1200 €.
• A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
• An interactive, energetic, and highly international company culture.
• Strategic exposure to professional business communications to elevate your long-term career outlook.
• Relocation Package:A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.