Dutch & English-Speaking Customer Support Agent – Portugal

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Performance-based bonus

Language bonus

Hybrid work after 3 months

International environment

Professional development

Job summary

Cross Border Talents is seeking a Dutch and English-speaking Customer Support Agent in Lisbon. The role starts on-site with a plan to transition to hybrid after 3 months, supporting an international team and delivering high-quality service.

You will handle inquiries in Dutch and English and strive to maintain a positive customer experience. Ideal candidates are fluent in Dutch and English, possess strong communication skills, and reside in Lisbon.

Qualifications

• Fluent in Dutch (written and spoken).
• Fluent in English.
• Strong communication and interpersonal skills.
• Customer-oriented with problem-solving abilities.
• Must reside in Lisbon, Portugal and be able to work on-site initially.

Responsibilities

• Assist customers and respond to enquiries in Dutch and English.
• Provide clear information and effective solutions to customer issues.
• Ensure a professional and positive customer experience.
• Communicate with customers in a helpful, customer-focused manner.
• Follow established procedures and service quality standards.

Skills

Dutch fluency

English fluency

Communication skills

Problem-solving

Customer-oriented

Lisbon resident

On-site availability

Job description

Location: Lisbon, Portugal
Work Model: On-site initially, with a potential transition to hybrid after 3 months
Working Hours: Between 08:00 and 18:00

About the Role

We are seeking a Dutch and English-speaking Customer Support Agent to join an international team in Lisbon. This is an excellent opportunity for multilingual professionals who enjoy customer interaction, problem-solving, and delivering high-quality service in a multicultural environment.

Key Responsibilities

• Assist customers and respond to their enquiries in Dutch and English
• Provide clear information and effective solutions to customer issues
• Ensure a professional and positive customer experience
• Communicate with customers in a helpful and customer-focused manner
• Follow established procedures and service quality standards

Requirements

• Fluent Dutch, both written and spoken
• Fluent English
• Strong communication and interpersonal skills
• Customer-oriented attitude and problem-solving abilities
• Must currently reside in Lisbon, Portugal
• Availability to work on-site initially

What We Offer

• Performance-based bonus opportunities
• Additional language bonus
• Potential transition to a hybrid work model after the first 3 months
• Opportunity to work in an international and multicultural environment
• Professional development opportunities

Please Note:

Relocation assistance is not provided for this position.