Dutch-Speaking Customer Care Expert – Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Language proficiency bonus

Job summary

Cross Border Talents is seeking a multilingual Customer Service Agent to join our Lisbon team. You will respond to Dutch and English inquiries, provide information, and guide customers toward solutions in a friendly, professional manner.

The role begins on-site for the first three months with the possibility to move to a hybrid model thereafter. A performance-based bonus and a language proficiency bonus are offered to recognize excellence.

Qualifications

• Excellent command of Dutch
• Strong English communication skills
• Good interpersonal and communication abilities
• Helpful, patient, and solution-oriented mindset
• Current residence in Lisbon, Portugal
• Availability to work on-site during the initial period

Responsibilities

• Serve as a point of contact for customers seeking assistance
• Respond to customer questions and provide relevant information
• Help resolve issues while maintaining a professional and friendly approach
• Communicate effectively in both Dutch and English
• Follow internal guidelines to ensure a consistent customer experience

Skills

Dutch language

English language

Interpersonal skills

Patience

Lisbon resident

Job description

Location: Lisbon, Portugal
Work Arrangement: On-site for the first 3 months, with the possibility of moving to a hybrid model afterwards
Working Hours: Between 08:00 and 18:00

About the Opportunity

Are you fluent in Dutch and English and enjoy assisting people? We are looking for a multilingual professional to join a customer service team in Lisbon.

This role offers the chance to work in an international setting, develop your customer support skills, and build your experience in a customer-focused environment.

Your Responsibilities

• Serve as a point of contact for customers seeking assistance
• Respond to customer questions and provide relevant information
• Help resolve issues while maintaining a professional and friendly approach
• Communicate effectively in both Dutch and English
• Follow internal guidelines to ensure a consistent customer experience

Who We're Looking For

• Excellent command of Dutch
• Strong English communication skills
• Good interpersonal and communication abilities
• A helpful, patient, and solution-oriented mindset
• Current residence in Lisbon, Portugal
• Availability to work on-site during the initial period

What You Can Expect

• Performance-related bonus opportunities
• An additional bonus for language proficiency
• Potential hybrid working arrangements after 3 months
• Experience in an international work environment
• Opportunities to develop your customer service career

Important: This position is open to candidates already living in Lisbon. Relocation support is not available.