Dutch-Speaking Customer Care Specialist

Cross Border Talents; Lisboa; On-site; EUR 28,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon (On-Site) is hiring for a Customer Service Advisor to join a Dutch-speaking team. The role focuses on frontline support, answering questions, solving problems, and ensuring customers leave conversations satisfied.

You will handle inquiries across phone, chat, and email, stay composed under pressure, and learn our internal systems quickly. Rolling applications are reviewed as received, with timely updates throughout the process.

Qualifications

• Fluent Dutch and English required.
• Tech-friendly with ability to learn internal systems.
• Eligible to work in the EU.

Responsibilities

• Flag recurring issues to improve the source.
• Stay calm and clear with customers, even when frustrated.
• Respond to queries via phone, chat, and/or email.
• Resolve issues efficiently while maintaining quality.

Skills

Fluent Dutch

Fluent English

Tech-savvy

EU work eligibility

Job description

Cross Border Talents in Lisbon (On-Site) is hiring for a Customer Service Advisor to join a Dutch-speaking team. The role focuses on frontline support, answering questions, solving problems, and ensuring customers leave conversations satisfied.

You will handle inquiries across phone, chat, and email, stay composed under pressure, and learn our internal systems quickly. Rolling applications are reviewed as received, with timely updates throughout the process.