Dutch-Speaking Customer Advisor

Ignite; Porto; A distancia; EUR 11.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work in Portugal

Meal/attendance stipend

Full IT hardware package

Structured training program

Growth opportunities

Descripción de la vacante

Ignite seeks a Dutch-speaking Customer Experience Specialist for a 100% remote role based in Portugal. You will be the main contact for Dutch clients, handling inquiries about safe transactions, account navigation, dispute processing, and platform tools with a focus on security and service excellence.

Fluency in Dutch (C1/C2) and English (B2) is essential, along with valid residency in Portugal and active NIF/NISS for work entitlement.

Formación

• Fluent Dutch (written and spoken) with C1/C2 proficiency.
• Working English at B2 level or higher.
• Residency in Portugal with NIF/NISS and work eligibility.

Responsabilidades

• Handle inquiries via phone, email, and live chat from Dutch users.
• Explain digital security processes, transactions, and platform features.
• Document and track customer requests in the CRM system.
• Collaborate with fraud risk and technical operations to resolve issues.
• Maintain professional communication aligned with the brand.

Conocimientos

Dutch (C1/C2)

English (B2)

Customer service

Remote work

Descripción del empleo

Location & Work Setup: 100% Remote (Must reside in Portugal with active NIF & NISS)

Language Requirements: Fluent Dutch (C1/C2) and Working English (B2)

Job Title: Dutch-Speaking Customer Experience Specialist (FinTech & Online Payments)

Introduction to the Role

Are you ready to blend your strong communication abilities with a passion for digital finance and online security? We are seeking an enthusiastic, service-minded Dutch Customer Experience Specialist to represent a world-class financial technology and payment processing platform.

Acting as the main point of contact for Dutch-speaking clients, you will handle inquiries related to safe transactions, account navigation, dispute processing, and platform tools—delivering an elite customer service experience at every point of contact.

Important Note: This role is 100% remote strictly within Portugal. Candidates must currently live in the country and hold active legal work entitlement, a local tax number (NIF), and social security registration (NISS).

Main Responsibilities

• Client Communication: Efficiently process and resolve inbound inquiries via phone, email, and live messaging channels from Dutch users with accuracy and speed.

• Tech Troubleshooting: Walk account holders through digital security protocols, transaction records, and general platform functionalities.

• CRM & Record Keeping: Accurately document, track, and update customer requests and case statuses within our internal CRM software.

• Team Synergy: Collaborate effectively with fraud risk teams and technical operations to address complex customer issues swiftly.

• Brand Standards: Maintain an exceptional level of professional courtesy and clear communication aligned with a leading financial technology brand.

Profile & Candidate Criteria

Essential Criteria:

• Language Skills: Fluent C1/C2 proficiency in Dutch (written and spoken) together with B2 working proficiency in English.

• Legal Status: Valid local residency in Portugal backed by active NIF, NISS, and complete work eligibility.

• Home Setup: A dedicated home working space with a fast and reliable internet connection.

• Desired Experience: Background in customer care, financial support desks, or e-commerce (fintech exposure is a plus).

Core Competencies:

• Genuine empathy, sharp active listening, skill in handling multiple software tools simultaneously, strong detail orientation, and sound emotional intelligence.

Benefits & Work Conditions

• Salary: €1,100 gross/month base + €80 gross/month attendance bonus + €7.63 net/day meal allowance

• Schedule: Fixed Monday to Friday, 08:00 to 17:00 (No shift rotation, weekends completely free).

• Meal Allowance: €7.63 net per worked day (issued on a dedicated meal voucher card).

• Location Freedom: 100% remote flexibility to work from any region within Portugal.

• Tech Equipment Provided: Full IT hardware package shipped to your home, including a corporate computer, noise-canceling headset, and security devices.

• Growth & Environment: Fully paid initial training program, structured internal growth opportunities, and a supportive international work culture.