Dutch-Speaking Customer Service Advisor — Porto (Onsite)

WW Talents; Cascais; On-site; EUR 17,000 - 24,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

€7.63 food allowance per day

Job summary

WW Talents in Portugal is seeking a fluent Dutch-speaking Customer Support agent to join an international team. The role requires handling inquiries via verbal and written channels, providing solutions, and ensuring excellent service in a 24/7 rotational environment.

Benefits include €1,100 gross/month paid over 14 salaries, a €4,000 welcome bonus paid in monthly installments, a €7.63 daily food allowance, and accommodation support for relocations.

Qualifications

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong empathy and active listening skills.
• Comfortable working in a 24/7 rotational environment.

Responsibilities

• Provide professional customer support via verbal and written communication.
• Respond to customer inquiries, requests, and concerns.
• Understand customer needs and offer suitable solutions.
• Resolve issues by following established procedures.
• Support multiple markets when required.
• Handle sensitive situations with professionalism and empathy.
• Prioritize tasks and maintain attention to detail.
• Deliver high-quality service in a fast-paced environment.

Skills

Dutch language

Customer service

Communication

Problem solving

Prioritization

Active listening

Empathy

Job description

WW Talents in Portugal is seeking a fluent Dutch-speaking Customer Support agent to join an international team. The role requires handling inquiries via verbal and written channels, providing solutions, and ensuring excellent service in a 24/7 rotational environment.

Benefits include €1,100 gross/month paid over 14 salaries, a €4,000 welcome bonus paid in monthly installments, a €7.63 daily food allowance, and accommodation support for relocations.