Flemish Call Center in Lisbon | Day Shifts - Automotive Project

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Language Bonus

Performance Bonus

Onsite Work

Professional Development

Job summary

Cross Border Talents is seeking a Customer Specialist in Lisbon to support customers of a leading automotive group. You will handle inquiries about vehicles, services, maintenance and warranties across phone, email, live chat, and other channels.

You will deliver accurate information, practical solutions, and professional support throughout the customer journey, meeting KPIs for satisfaction and service quality while staying updated on product offerings and policies.

Qualifications

• Fluent in Flemish (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency required
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive and eager to learn in CS

Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other channels.
• Respond to inquiries regarding vehicles, services, maintenance, warranties, and after-sales support.
• Assist customers with questions about vehicle features and service appointments.
• Provide accurate information about warranty coverage and company policies.
• Handle complaints with a solution-oriented approach and escalate when necessary.
• Record interactions and resolutions accurately in internal systems.
• Coordinate with internal teams and service partners to ensure timely resolution.
• Meet KPIs related to customer satisfaction, service quality, and response times.

Skills

Fluent Flemish (C1/C2)

English (B2)

Analytical skills

Creative thinking

Communication skills

Professional, detail-oriented

Job description

Build Your Career in Automotive Customer Support!

Are you passionate about customer service and interested in the automotive industry? Join an international team supporting customers of a leading global automotive group with a diverse portfolio of well-known vehicle brands. This is an excellent opportunity to develop your customer service skills while contributing to a high-quality customer experience in a dynamic, international environment.

Role Overview:

As a Customer Specialist, you will assist customers with inquiries and requests related to vehicles, automotive services, maintenance, warranties, and after-sales support.

You will provide assistance through phone, email, live chat, and other communication channels, ensuring customers receive accurate information, practical solutions, and professional support throughout their customer journey.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support through phone, email, live chat, and other communication channels.
• Respond to customer inquiries regarding vehicles, automotive products, maintenance services, warranties, and after-sales assistance.
• Assist customers with questions about vehicle features, service appointments, repairs, and maintenance procedures.
• Provide accurate information about warranty coverage, service conditions, and relevant company policies.
• Handle customer complaints, service-related concerns, and requests with professionalism and a solution-oriented approach.
• Understand customer needs and deliver timely, effective solutions while maintaining high service standards.
• Record customer interactions, inquiries, and resolutions accurately in internal systems.
• Escalate complex technical questions or exceptional cases to the appropriate departments when necessary.
• Coordinate with internal teams and service partners to investigate customer concerns and ensure timely resolution.
• Meet established KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about automotive products, vehicle technologies, company policies, and customer service procedures through ongoing training and development.

Requirements:

• Language Skills: Fluent in Flemish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Competitive Salary: Attractive compensation that reflects your skills and experience.
• Language Bonus: Additional financial reward for your language proficiency.
• Performance Bonus: Recognition and rewards for achieving your targets and delivering excellent results.
• Meal Allowance: Daily support to help cover your meal expenses.
• Health & Life Insurance: Comprehensive coverage for your well-being and peace of mind.
• Onsite Work: Work from a professional and collaborative office environment.
• Professional Development: Ongoing training and opportunities to grow your skills and career.