Dutch GPS Support Specialist – Client-Facing (Lisbon)

Cognizant; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Private medical insurance

Life insurance

Career development

Relocation assistance

Job summary

Cognizant Lisbon is seeking a customer support specialist to assist GPS navigation tool users via email and inbound calls.

You will troubleshoot problems, document actions, and escalate complex issues according to defined procedures. Fluency in Dutch and English is essential, with a proactive attitude and strong attention to detail in a fast-changing environment.

The role operates Monday to Friday from 8am to 5pm, offering an international, open-minded team and a comprehensive benefits package.

Qualifications

• 12+ months direct customer service experience.
• Excellent written and spoken communication skills in Dutch.
• Proactive attitude and strong team-spirit.

Responsibilities

• Answer GPS Navigation Tool users via email and inbound calls to identify problems and troubleshoot solutions.
• Provide general and technical support to customers using paid products.
• Escalate complex problems according to defined procedures.

Skills

Dutch language

English fluency

Customer service

Communication skills

Team player

Job description

Cognizant Lisbon is seeking a customer support specialist to assist GPS navigation tool users via email and inbound calls.

You will troubleshoot problems, document actions, and escalate complex issues according to defined procedures. Fluency in Dutch and English is essential, with a proactive attitude and strong attention to detail in a fast-changing environment.

The role operates Monday to Friday from 8am to 5pm, offering an international, open-minded team and a comprehensive benefits package.