Dutch Client Facing Support Agent for GPS app

Cognizant; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Private medical insurance

Life insurance

Career development

Relocation assistance

Job summary

Cognizant Lisbon is seeking a customer support specialist to assist GPS navigation tool users via email and inbound calls.

You will troubleshoot problems, document actions, and escalate complex issues according to defined procedures. Fluency in Dutch and English is essential, with a proactive attitude and strong attention to detail in a fast-changing environment.

The role operates Monday to Friday from 8am to 5pm, offering an international, open-minded team and a comprehensive benefits package.

Qualifications

• 12+ months direct customer service experience.
• Excellent written and spoken communication skills in Dutch.
• Proactive attitude and strong team-spirit.

Responsibilities

• Answer GPS Navigation Tool users via email and inbound calls to identify problems and troubleshoot solutions.
• Provide general and technical support to customers using paid products.
• Escalate complex problems according to defined procedures.

Skills

Dutch language

English fluency

Customer service

Communication skills

Team player

Job description

Job location: Lisbon, Portugal

Schedule: Monday to Friday, 8am to 5pm

About the role:

• You will be answering to the Users of GPS Navigation Tool (E-mail and Inbound Calls) identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

We are looking for:

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Excellent Dutch native level written and spoken communication skills
• Fluency in English
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Valid Legal Work Permit

Benefits

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities including language courses,
• Professional development and clear career path,
• Full equipment and paid training provided from the first day of work,
• Extensive benefits package: private medical healthcare, life insurance, cafeteria benefits,
• Relocation allowance and assistance - Only applies to new hires relocating from outside of Portugal.