German Client Support Specialist – Lisbon

Cognizant; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Private medical healthcare

Life insurance

Cafeteria benefits

Relocation allowance

Training & development opportunities

Clear career path

Job summary

Cognizant Lisbon is seeking a customer service professional with fluent German and English to support GPS navigation users. You will handle email and phone inquiries, troubleshoot issues, document steps, and ensure accurate case categorization. The role is office-based in Lisbon with a proactive, team-oriented mindset.

You will join a global organization offering training, career growth, and a comprehensive benefits package. Valid work authorization for Portugal is required.

Qualifications

• German native-level written and spoken communication.
• Proven customer service experience in contact centers.
• Ability to learn new processes and stay organized in a dynamic environment.

Responsibilities

• Answer users of the GPS navigation tool via email and inbound calls, troubleshoot, and document actions.
• Identify problems, categorize cases, and escalate complex issues per defined procedures.
• Provide general and technical support for paid client products.

Skills

German (C2) written/spoken

English fluency

Customer service experience

Communication skills

Team spirit

Organizational skills

Empathy

Job description

Cognizant Lisbon is seeking a customer service professional with fluent German and English to support GPS navigation users. You will handle email and phone inquiries, troubleshoot issues, document steps, and ensure accurate case categorization. The role is office-based in Lisbon with a proactive, team-oriented mindset.

You will join a global organization offering training, career growth, and a comprehensive benefits package. Valid work authorization for Portugal is required.