Dutch & English-Speaking Team Leader

Cross Border Talents; Lisboa; On-site; EUR 36,000 - 50,000; Full time

Benefits offered by this job

International environment

Career development

Leadership experience

Dynamic culture

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Dutch & English-speaking Team Leader to manage an international team on-site. You will guide, motivate and develop agents to deliver high-quality customer service and meet performance targets.

Ideal candidates possess fluent Dutch and English, strong leadership and coaching abilities, and a track record of achieving KPIs in a dynamic environment. The role requires relocation to Lisbon and commitment to rotating shifts.

Qualifications

• Fluent Dutch and English is required.
• Proven experience in team leadership or management.
• Strong leadership, communication and interpersonal skills.
• Willingness to work on-site in Lisbon, Portugal.

Responsibilities

• Lead, supervise and motivate a team to achieve performance targets.
• Monitor daily team performance and ensure operational objectives are met.
• Provide guidance, coaching and regular feedback to team members.
• Support agents in handling customer enquiries and resolving complex issues.
• Monitor KPIs and identify areas for improvement.
• Ensure compliance with company procedures and quality standards.
• Prepare performance reports and communicate results to management.
• Encourage teamwork, engagement and continuous improvement.
• Assist with onboarding and training new team members when required.

Skills

Dutch fluency

English fluency

Leadership

Communication

Interpersonal skills

Coaching

Organizational skills

Problem-solving

Performance monitoring

Target achievement

Flexibility

Adaptability

Job description

About the Position

We are looking for a dedicated and motivated Dutch & English-Speaking Team Leader to join an international team in Lisbon, Portugal.

The ideal candidate will have strong communication and leadership skills, with the ability to guide, motivate and support a team while ensuring high-quality performance and customer satisfaction.

Key Responsibilities

• Lead, supervise and motivate a team to achieve performance targets.
• Monitor daily team performance and ensure operational objectives are met.
• Provide guidance, coaching and regular feedback to team members.
• Support agents in handling customer enquiries and resolving complex issues.
• Monitor key performance indicators (KPIs) and identify areas for improvement.
• Ensure compliance with company procedures and quality standards.
• Prepare performance reports and communicate results to management.
• Encourage teamwork, engagement and continuous improvement.
• Assist with onboarding and training new team members when required.

Requirements

• Fluent spoken and written Dutch.
• Fluent spoken and written English.
• Previous experience in a team leadership, supervisory or management role is preferred.
• Strong leadership, communication and interpersonal skills.
• Ability to motivate, coach and support team members.
• Good organizational and problem-solving skills.
• Ability to monitor performance indicators and achieve targets.
• Flexibility and adaptability in a dynamic working environment.
• Must currently be based in Lisbon, Portugal.
• Availability to work on-site.

What We Offer

• Opportunity to work in an international environment.
• Professional development and career growth opportunities.
• Experience in team management and leadership.
• Dynamic and collaborative working environment.

Additional Information

• Work Location: Lisbon, Portugal
• Work Model: On-site
• Schedule: Rotating shifts, Monday to Saturday, between 9:00 AM and 10:00 PM.
• Relocation: Not provided. Candidates must already be based in Lisbon.