Dutch/Flemish-Speaking Customer Care Specialist | Automotive

Ersilia; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Weekends off

Professional training

International working environment

Career development opportunities

Job summary

Ersilia partners with a leading international customer experience provider to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project in Lisbon, Portugal. The role supports customers across European markets, handling general enquiries, recalls, and after-sales cases from first contact to resolution.

The position operates Monday to Friday, 08:00–17:00, with weekends free, offering professional training and an international, multicultural environment within a

Qualifications

• Native/C2 Dutch or Flemish
• English B2/C1 or above
• Strong communication and problem-solving skills
• Customer-focused and solution-oriented approach
• Good computer literacy
• Previous experience in customer service or a contact centre is an advantage

Responsibilities

• Handle customer enquiries and provide clear, professional assistance
• Manage customer cases from initial contact through to resolution
• Provide information and guidance regarding vehicle recalls and after-sales services
• Accurately update customer and case information in internal systems
• Ensure every interaction delivers a positive customer experience
• Meet established service and quality standards

Skills

Dutch/Flemish proficiency

English proficiency (B2/C1+)

Strong communication

Customer-focused

Good computer literacy

Contact centre experience (advantage)

Job description

We're partnering with a leading international customer experience provider to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project in Lisbon, Portugal.

You’ll support customers across European markets with general enquiries, vehicle recall campaigns and after-sales cases, managing each request from first contact through to resolution. The position operates Monday to Friday, 08:00–17:00, giving you your weekends free.

Your Role

• Handle customer enquiries and provide clear, professional assistance

• Manage customer cases from initial contact through to resolution

• Provide information and guidance regarding vehicle recalls and after-sales services

• Accurately update customer and case information in internal systems

• Ensure every interaction delivers a positive customer experience

• Meet established service and quality standards

Your Qualifications

• Native/C2 Dutch or Flemish

• English B2/C1 or above

• Strong communication and problem-solving skills

• Customer-focused and solution-oriented approach

• Good computer literacy

• Previous experience in customer service or a contact centre is an advantage

The Offer

• Full-time position in Lisbon, Portugal

• Monday to Friday, 08:00–17:00

• Weekends off

• Opportunity to work within the international automotive and after-sales industry

• Professional training and ongoing support

• International and multicultural working environment

• Career development opportunities within a global organization