Dutch & Flemish Customer Support Advisor

The Lemon Consulting; Lisboa; Presencial; EUR 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Paid onboarding

Continuous training

Career development

Multicultural environment

Resumo da oferta

The Lemon Consulting in Lisbon, Portugal, is seeking a Dutch/Flemish-speaking Team Leader to join an international project based in Lisbon. You will lead a team of Technical Support Advisors, driving performance and service excellence.

You will coach individuals, monitor KPIs, manage escalations, and collaborate with Operations, Quality and Training teams to continuously improve. This role offers a competitive salary, onboarding, ongoing training, and career development in a dynamic,

Qualificações

• Minimum 2 years of experience as a Team Leader in a Technical Support environment.
• Native or fluent Dutch/Flemish (C1/C2) with good English.
• Strong leadership, coaching and people management skills.

Responsabilidades

• Lead, coach and develop a team of Technical Support Advisors.
• Monitor performance, KPIs and quality targets.
• Conduct regular one-on-one meetings, coaching sessions and reviews.
• Support the team with complex technical escalations.
• Collaborate with Operations, Quality and Training teams to drive improvement.
• Foster a positive, customer-focused, high-performing environment.

Conhecimentos

Leadership

Coaching

People management

Communication

Problem-solving

KPI management

Descrição da oferta de emprego

We're looking for a Dutch/Flemish-speaking Team Leader to join an exciting international project based in Lisbon, Portugal.

If you're passionate about leading people, driving performance, and delivering exceptional technical support, we'd love to hear from you!

Your role:

As a Technical Support Team Leader, you will be responsible for leading, coaching, and developing a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs.

Your main responsibilities include:

• Leading, motivating, and coaching a team of Technical Support Advisors;
• Monitoring team performance and ensuring KPIs and quality targets are achieved;
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews;
• Supporting the team with complex technical escalations;
• Collaborating with Operations, Quality, and Training teams to drive continuous improvement;
• Creating a positive, customer-focused, and high-performing team environment.

What we're looking for:

• Native or fluent Dutch/Flemish (C1/C2);
• Good command of English;
• Minimum 2 years of experience as a Team Leader in a Technical Support environment;
• Strong leadership, coaching, and people management skills;
• Excellent communication and problem-solving abilities;
• Experience working in a KPI-driven environment.

What we offer:

• Opportunity to join a growing international project;
• Competitive salary and benefits package;
• Paid onboarding and continuous training;
• Career development opportunities;
• Dynamic and multicultural work environment