Remote Fintech Support - Dutch & English, €2k Bonus

CallForTalents; Lisboa; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Welcome bonus

Remote work

Meal allowance

Complexity bonus

Weekends off

Relocation support

Job summary

CallForTalents in Lisbon, Portugal is seeking a Dutch & English Customer Support Specialist for a fintech platform. This remote, full-time role offers a €2,000 welcome bonus and a weekday schedule.

You will assist customers with payments, account funding and policy inquiries while joining an international team. The position emphasizes strong Dutch and English communication, 1–2 years of customer service experience, and the ability to work independently with new systems.

Qualifications

• Dutch and English fluency required.
• 1–2 years in customer service, retail, hospitality, or call center preferred.
• Strong communication, negotiation and problem-solving skills.
• Confident using computer applications and learning new systems.

Responsibilities

• Handle inbound and outbound customer calls and written inquiries.
• Assist customers with payments, account funding and related questions.
• Investigate payment and collection inquiries and provide solutions.
• Explain account history, product details and policies.
• Discuss payment arrangements and follow up as needed.
• Maintain accurate customer records and collaborate with internal teams.

Skills

Dutch fluency

English fluency

Customer service

Communication

Job description

CallForTalents in Lisbon, Portugal is seeking a Dutch & English Customer Support Specialist for a fintech platform. This remote, full-time role offers a €2,000 welcome bonus and a weekday schedule.

You will assist customers with payments, account funding and policy inquiries while joining an international team. The position emphasizes strong Dutch and English communication, 1–2 years of customer service experience, and the ability to work independently with new systems.