Dutch & English Customer Support Agent - Lisbon, Portugal

CB Talents SP; Lisboa; Hybrid; EUR 16,000 - 18,000; Full time

Benefits offered by this job

Language bonus

Performance bonus

Hybrid work after 3 months

On-site in Lisbon

Job summary

CB Talents SP in Lisbon is hiring a Customer Support Agent to serve international clients in English and Dutch. The role starts on-site with a transition to a hybrid setup after 3 months, with working hours 08:00–18:00.

Base salary is €1,400.00 gross/month, plus a language bonus of €150 and a performance bonus up to €100 monthly. This position offers a vibrant city location in Lisbon, with on-site work initially and a path to hybrid flexibility.

Qualifications

• Fluent Dutch and English communication (written & spoken).
• Customer-focused approach with strong professionalism.

Responsibilities

• Deliver exceptional customer support in English and Dutch.
• Resolve inquiries accurately and promptly for international clients.
• Maintain positive customer experiences and documentation.

Skills

Dutch

English

Customer service

Job description

Location: Lisbon, Portugal (On-site Hybrid after 3 months)

Base Salary: €1,400.00 gross/month + Bonuses (Up to €1,650.00 total)

Ready to Elevate Your Career in Vibrant Lisbon?

Are you fluent in Dutch and English, based in Lisbon, and looking for a role with a clear path to flexibility? We arehiring a Customer Support Agent to be the front-line voice for our international clients!

Enjoy working in one of Europe's most culture-rich coastal capitals while building your career with a supportive team.

What We Offer

• Competitive Compensation: €1,400.00 gross/month base salary.
• Language Bonus: +€150.00/month for your language skills.
• Performance Bonus: Up to +€100.00/month based on your results.
• Work-Life Flexibility: Transition to a Hybrid Work Model after your first 3 months!
• Prime Location: Work on-site in the heart of dynamic, sun-soaked Lisbon.

The Role & Schedule

• Role: Deliver exceptional customer support in both English and Dutch, resolving inquiries with professionalism and ease.
• Working Hours: Regular day shifts between 08:00 – 18:00 (No late-night shifts!).
• Work Model: Initial 3-month on-site period, followed by a flexible hybrid setup.

What We Are Looking For

• Language Skills: Full fluency in both Dutch and English (written & spoken).
• Location: Must already be based locally in Lisbon, Portugal (Note: Relocation support is not provided for this role).
• Mindset: Customer-centric, communicative, and ready to thrive in a collaborative environment.