Customer Support Agent – Dutch & English-Speaking - Portugal

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Performance-based bonus

Language bonus

Hybrid transition after 3 months

International environment

Professional development opportunities

Job summary

Cross Border Talents in Lisbon is seeking a Dutch and English-speaking Customer Support Agent to join an international team. You will handle customer inquiries in Dutch and English, provide clear information, and deliver high-quality service in a multicultural environment.

The role is on-site initially in Lisbon with a transition to hybrid after 3 months. Benefits include performance-based bonuses, language bonuses, professional development, and exposure to global customers.

Qualifications

• Fluent Dutch (written and spoken)
• Fluent English
• Strong communication and interpersonal skills
• Must reside in Lisbon, Portugal
• Availability to work on-site initially

Responsibilities

• Assist customers and respond to inquiries in Dutch and English
• Provide clear information and effective solutions to customer issues
• Ensure a professional and positive customer experience
• Communicate with customers in a helpful and customer-focused manner
• Follow established procedures and service quality standards

Skills

Dutch (fluent)

English (fluent)

Communication

Customer focus

Job description

Location: Lisbon, Portugal
Work Model: On-site initially, with a potential transition to hybrid after 3 months
Working Hours: Between 08:00 and 18:00

About the Role

We are seeking a Dutch and English-speaking Customer Support Agent to join an international team in Lisbon. This is an excellent opportunity for multilingual professionals who enjoy customer interaction, problem-solving, and delivering high-quality service in a multicultural environment.

Key Responsibilities

• Assist customers and respond to their enquiries in Dutch and English
• Provide clear information and effective solutions to customer issues
• Ensure a professional and positive customer experience
• Communicate with customers in a helpful and customer-focused manner
• Follow established procedures and service quality standards

Requirements

• Fluent Dutch, both written and spoken
• Fluent English
• Strong communication and interpersonal skills
• Customer-oriented attitude and problem-solving abilities
• Must currently reside in Lisbon, Portugal
• Availability to work on-site initially

What We Offer

• Performance-based bonus opportunities
• Additional language bonus
• Potential transition to a hybrid work model after the first 3 months
• Opportunity to work in an international and multicultural environment
• Professional development opportunities

Please Note:

Relocation assistance is not provided for this position.