Dutch Customer Success Lead — Lisbon

KultureTalent - Global Talent; Lisboa; Sur place; EUR 20 000 - 32 000; Plein temps

Résumé du poste

KultureTalent - Global Talent in Lisbon is seeking a Dutch Customer Support Agent to join our multilingual support team. You will handle customer inquiries across email, phone and chat, resolve issues, and ensure a positive customer experience.

The role requires native or near-native Dutch, strong English, and willingness to live in Lisbon. You will work closely with colleagues and may mentor junior agents while contributing to process improvements.

Qualifications

• Dutch native or near-native level.
• Good level of English (written and spoken).
• Availability to live in Lisbon, Portugal.
• Experience in public-facing roles is a plus.

Responsabilités

• Maintain professional customer interactions at all times.
• Respond promptly to inquiries via email, phone and chat.
• Answer questions by knowing products well.
• Process orders, forms, applications, and requests.
• Keep records of interactions and feedback.
• Collaborate with colleagues to resolve issues.
• Provide feedback to improve customer service processes.
• Lead and mentor junior customer service representatives.
• Ensure customer satisfaction with high-quality support.

Connaissances

Dutch language

English proficiency

Leadership / team management

Description du poste

KultureTalent - Global Talent in Lisbon is seeking a Dutch Customer Support Agent to join our multilingual support team. You will handle customer inquiries across email, phone and chat, resolve issues, and ensure a positive customer experience.

The role requires native or near-native Dutch, strong English, and willingness to live in Lisbon. You will work closely with colleagues and may mentor junior agents while contributing to process improvements.