Dutch-English Customer Service Specialist (SAP Basics)

Linde Europe; Porto; On-site; EUR 12,000 - 18,000; Full time

Job summary

Linde Global Services in Porto is seeking a Customer Service Representative (m/f/d) to handle Dutch and English inquiries, enter requests, and track orders and shipments. You will resolve issues with a customer-focused approach.

The role requires strong communication and problem-solving skills, experience in phone and email support, and ability to work as part of a team. The position is full-time on a limited contract with standard daytime hours.

Qualifications

• Minimum secondary school (High School).
• Strong experience in daily telephone and email communication with customers (handling requests, complaints, etc.).
• Excellent communication skills, conflict resolution orientation and stress resistance.
• Fluency in Dutch as a native language, English is a plus.
• Previous experience in SAP basic knowledge (preferred).
• Analytical and negotiation skills.
• Team player.

Responsibilities

• Perform customer service activities, including receiving and entering telephone requests, answering questions via chat and phone, tracing order and shipment status and resolving issues.
• Balance your time between cases and customer service duties, helping the team achieve KPI's and improve automation.
• Be flexible on different tasks.

Skills

Dutch

English

Customer service

Communication

Conflict resolution

Stress resistance

Analytical

Negotiation

Team player

Time management

Education

High School

Tools

SAP

Job description

Linde Global Services in Porto is seeking a Customer Service Representative (m/f/d) to handle Dutch and English inquiries, enter requests, and track orders and shipments. You will resolve issues with a customer-focused approach.

The role requires strong communication and problem-solving skills, experience in phone and email support, and ability to work as part of a team. The position is full-time on a limited contract with standard daytime hours.